Customer Experience / Sales Executive

Job Title : Sales Executive (Membership Sales) Department : Front Desk Sales / Business Development Location : Any WTF Gym Center Reports To : Sales Manager / Cluster Head CTC : Competitive + High Incentives (Target Driven) Role Overview We are looking for an energetic and target-driven Sales Executive to drive membership sales, deliver exceptional customer experience, and achieve monthly revenue targets. This is a performance-oriented role for someone who loves selling, engaging people, and converting walk-ins into members. Key Responsibilities 1. Membership Sales & Conversions Achieve monthly membership sales targets and revenue goals. Handle walk-ins, leads, inquiries, and trials and convert them into membership sales. Give gym tours, explain membership plans, PT packages, and promotional offers. Follow a strong sales pitch, upsell PT packages, and maximize conversions. 2. Lead Management Follow up on leads from online platforms, calls, referrals, and footfall. Maintain daily follow-up tracker and update CRM regularly. Ensure high lead-to-sale conversion ratio. 3. Customer Relationship Management Understand customer fitness needs and recommend the right membership plan. Maintain a friendly and positive attitude with members. Address grievances professionally and escalate serious issues to the manager. 4. Front Desk Operations (Basic) Manage reception desk, greet members, and maintain center discipline. Support in daily reports, sales MIS, and membership documentation. 5. Team Collaboration Coordinate with trainers, center managers, and marketing teams to achieve center targets. Participate in sales events, outreach activities, and local promotions. Key Skills & Competencies Strong sales and communication skills Excellent persuasion & negotiation ability Confident personality with customer-centric approach Ability to work under pressure and achieve targets Smart, energetic, and proactive Basic computer and CRM knowledge Qualification & Experience HSC / Graduate preferred 0–3 years of experience in sales, retail, hospitality, or fitness industry Freshers with good communication and passion for fitness can also apply