Omnichannel Solutions Engineer (Genesys)
Glansa AssociatesRepublic Of India, IN1 day ago
Job description
Job Title : Genesys Developer
Location : REMOTE, India
Job Description :
- Minimum 5 years of application development experience implementing multichannel self-service / IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
- Functional and hands-on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications solutioning using Genesys Cloud CX Architect.
- Thorough understanding of Genesys Framework, Integration with internal and external components.
- Delivery credentials for Self-Service and Analytics solutions enabled with speech-based interfaces and dynamic menu based on customer treatment strategies.
- Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.)
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Solution Engineer • Republic Of India, IN
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