Infosys BPM is Hiring - 1 to 4 years of exp - International voice process

Customer Support Executive – International Voice Process

Location : Bangalore

Experience : 1–4 years in International Voice Process

Job Summary :

We are looking for dynamic professionals with excellent communication skills and prior experience in handling international clients for our International Voice Process . The role involves providing exceptional customer support and ensuring high-quality service delivery.

Key Responsibilities :

Handle inbound and outbound calls for international customers.

Resolve customer queries and provide accurate information in a timely manner.

Maintain professionalism and empathy while interacting with clients.

Document interactions and update systems as per process guidelines.

Meet performance metrics including quality, productivity, and customer satisfaction.

Required Skills & Qualifications :

Experience : 1–4 years in international voice process or customer support.

Communication : Excellent verbal and written communication skills in English.

Ability to handle international clients and adapt to different cultural contexts.

Strong problem-solving and customer service orientation.

Basic computer proficiency and ability to work with CRM tools.

Additional Requirements :

Shift : Comfortable with night shifts and rotational shifts.

Education : Graduate in any discipline (preferably).

Work Environment : Ability to work in a fast-paced, target-driven environment.