Offshore Delivery Manager – Tech Ops Group Lead

We’re Hiring : Offshore Delivery Manager – Tech Ops Group Lead

Location : Hyderabad | Domain : Reporting & Data Operations

Experience : 10+ years | Leadership in Tech Ops Delivery

We’re looking for a Tech Ops Group Lead to anchor and scale offshore delivery across reporting, data operations, and field alerting systems. This is a senior leadership role for someone who thrives in structured, SLA-driven environments and brings a strong delivery mindset to complex, multi-stream operations.

What You’ll Own

End-to-end delivery across Power BI reporting, Databricks pipelines, and field alert systems

Governance of SLA adherence, quality control, and operational efficiency across workstreams

Stakeholder engagement, escalation management, and delivery assurance

Team leadership across data engineers, analysts, and ops specialists

Continuous improvement through automation, documentation, and process standardization

Key Tech Stack & Domains

Power BI : report refreshes, publishing workflows, workspace governance

Databricks : job orchestration, data transformation, failure recovery

Field Alerts : rule-based & ML-driven alerting pipelines integrated with CRM systems

Bonus : exposure to data mastering / stewardship (HCP / HCO, product, territory data)

What You Bring

10+ years of experience with 3–5 years in delivery leadership roles

Strong command of reporting and data ops in pharma / life sciences domain

Proven ability to manage multi-skilled teams and offshore delivery governance

Familiarity with Agile / DevOps practices and CRM-integrated alerting systems (e.g., Veeva, Salesforce)

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