Product Delivery ManagerRISA • Bengaluru, Republic Of India, IN

Product Delivery Manager

RISA • Bengaluru, Republic Of India, IN

4 hours ago

Job description

About RISA Labs

At RISA, we are building the future of mission-critical workflows by leveraging the latest in AI. Our purpose is to solve humanity’s hardest hurdles, and we are starting with the incredibly high-stakes challenges within oncology. We’re not just selling software;

we are delivering a newkind of resilient, autonomous infrastructure that powers foundational institutions and ultimately helps accelerate human progress.

Founders

RISA was founded by Kshitij Jaggi and Kumar Shivang, IIT Kanpur alumni with a proven track record from their previous healthcare startup, Urban Health. Their vision is to streamline oncology care through cutting-edge technology.

Funding

RISA Labs is backed by $3.5 million in seed funding, led by Flipkart co-founder Binny Bansal, with support from Oncology Ventures, General Catalyst, z21 Ventures, Odd Bird VC, and angel investor Ashish Gupta.

Roles & Responsibilities

Own Product Operational Excellence : Orchestrate the end-to-end lifecycle, bridging fulfillment, product, and client teams to ensure seamless delivery

Drive Account Success : Serve as the primary account owner, managing the entire client relationship from onboarding to growth

Execute Implementation & Training : Lead the full onboarding process, including technical setup, fulfillment coordination, and user training sessions

Systematize Feedback Loops : Translate client feedback and fulfillment bottlenecks into structured data to directly influence the Product roadmap

Build Scalable Processes : Create and maintain the SOPs, playbooks, and documentation required to scale Fulfillment and Client Success operations

Monitor & Drive Adoption : Track usage metrics daily to identify adoption gaps, surface blockers, and proactively intervene

Manage Escalations : Lead cross-functional resolution for technical or operational roadblocks, minimizing downtime, and client friction

Qualifications

1-2+ Years Experience : Background in Product Operations, Customer Success, or Technical Account Management within B2B SaaS

High Agency & Ownership : Demonstrated ability to execute ambiguous tasks and drive real business outcomes with a bias for action

Cross-Functional Collaboration : Proven experience working directly across Product, Fulfillment, and Client-facing teams with a customer first mindset

Communication Excellence : Exceptional verbal and written skills, with the ability to simplify complex technical concepts for client stakeholders

Systems Thinking : Track record of building repeatable frameworks, playbooks, or processes to solve recurring problems permanently

Data-Driven Problem Solving : Instinct to back up proposed solutions and operational changes with quantitative evidence and metric tracking

Growth Mindset : Strong desire to evolve from operational execution into a leadership role within Product Operations

Bonus Points

Startup Experience : Built processes from scratch (0 to 1)

Outcomes : Specific examples of driving organisation core NSM - revenue, retention

Industry : Demonstrated interest or experience in HealthTech

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Product Manager • Bengaluru, Republic Of India, IN

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