Operations Manager

Company Description

RARE Hospitality & Services Pvt Ltd is a Comprehensive Facility Management company with over three decades of knowledge leadership. With a robust pan-India presence, we provide end-to-end solutions across various sectors such as Healthcare, Hospitality, BFSI, Education, Corporates, and Manufacturing. As the IFM arm of SIS Group Enterprise, a billion-dollar Indian multinational firm, we lead exclusive FM practices within the Healthcare industry through specialized services like Environmental Cleaning, Pottering, and Engineering Services.

Role Overview

We are seeking a dynamic and experienced Operations Manager to oversee soft services across multiple client sites. The ideal candidate will ensure high-quality service delivery, operational efficiency, and client satisfaction while managing a diverse team and multiple service vendors.

Key Responsibilities

• Multi-Site Oversight : Manage and standardize soft services operations (housekeeping, security, front office, landscaping, pest control, etc.) across all assigned locations.
• Team Management : Lead a team of site supervisors, facility executives, and service staff; ensure adequate staffing and training.
• Vendor & Contract Management : Oversee third-party service providers, monitor SLAs and KPIs, and ensure contract compliance.
• Client Engagement : Serve as the primary liaison with clients, conduct regular reviews, and address service issues proactively.
• Quality & Compliance : Conduct audits and inspections to ensure adherence to quality standards, safety regulations, and hygiene protocols.
• Budgeting & Cost Control : Prepare and manage operational budgets, track expenses, and implement cost-saving initiatives.
• Training & Development : Organize training programs to upskill staff and ensure compliance with service protocols.
• Reporting & Documentation : Maintain accurate records of operations, incidents, audits, and performance metrics.
• Crisis & Risk Management : Develop contingency plans and ensure readiness for emergencies or service disruptions.

Qualifications & Experience

Preferred Skills & Certifications

Skills Required

Security, cafm , Ms Office, Cmms, Housekeeping