Branch Relationship Manager (Kanyakumari)

Position Overview :  The Branch Relationship Manager (BRM) at Kanyakumari is responsible for building and maintaining strong relationships with customers within a designated branch. This role involves managing the day-to-day activities of the branch's client portfolio, ensuring excellent customer service, achieving sales targets, and promoting the banks products and services. The BRM plays a key role in enhancing customer satisfaction, increasing business opportunities, and contributing to the overall growth and profitability of the branch.

Key Responsibilities :

Customer Relationship Management :

• Develop and maintain strong relationships with existing and potential clients.
• Understand clients' financial needs and provide tailored banking solutions.
• Address and resolve customer concerns and complaints promptly and professionally.
• Regularly follow up with clients to ensure satisfaction and retention.
• Conduct needs assessments to recommend products or services that align with clients' financial goals.

Sales and Business Development :

Branch Operations :

Product Knowledge and Advisory :

Qualifications :

Working Conditions :

Performance Metrics :

Skills Required

Sales, Banking Operations, Branch Operations, Brm