Telecaller

ConfidentialKolkata, Nashik

6 days ago

Job description

Description

We are seeking a Telecaller to join our team who will be responsible for making outbound calls to potential customers and assisting with inbound inquiries. This entry-level position is ideal for freshers looking to start their career in sales and customer service.

Responsibilities

Make outbound calls to potential customers to generate leads and sales.
Answer incoming calls from customers to assist with inquiries and provide information about products and services.
Maintain accurate records of calls and customer interactions in the CRM system.
Follow up on leads and referrals resulting from the calls made.
Provide feedback on call scripts and customer responses to help improve processes.
Achieve daily and weekly targets for call volume and sales conversions.

Skills and Qualifications

Excellent verbal communication skills in English and Hindi (or regional languages).

Basic knowledge of customer service principles and practices.

Proficiency in using CRM software and Microsoft Office Suite.

Strong listening skills and the ability to handle customer inquiries effectively.

Ability to work in a fast-paced environment and meet deadlines.

Positive attitude and a willingness to learn and develop skills.

Education

Bachelor of Arts (B.A), 12th Class (XII)

Skills Required

Cold Calling, Lead Generation, Customer Service, Sales Techniques, Data Entry, crm software, Time Management, Active Listening, Problem Solving, Product Knowledge

Create a job alert for this search

Telecaller • Kolkata, Nashik