Reputation.com - Quality Assurance Automation Engineer II

About Reputation :

Reputation has changed the way companies improve their customer experience through feedback.

Based in Silicon Valley and founded in 2013, Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere.

Functioning as a business eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations.

Reputation continues to earn recognition as a trusted leader in both innovation and partnership. Most recently, the company was named an Inc. Power Partner, a distinction awarded to B2B organizations with a proven track record of helping clients thrive.

Reputation was also officially Certified as a Great Place to Work, reflecting its commitment to cultivating a world-class culture that fuels long-term success for employees and customers alike.

Responsibilities :

• Contribute to system test methodologies, test plans, and highly effective test automation by creating and executing automated system tests that replicate real-world scenarios.
• Create and set up test scenarios and test data as needed.
• Write code to simulate tests and build various testing tools by working alongside other engineers and championing code quality principles.
• Deliverables include code builds and documented test results.
• Participate in tool analysis, create proof-of-concept models, and make recommendations to support the tool selection process.
• Participate in reviews (walkthroughs) of technical specifications and program code with other members of the engineering team, effectively communicating design, requirements, feature sets, functionality, and system / application limitations.
• Proactively collaborate with product managers from inception through functional validation to launch, continuously identifying potential quality issues or bugs, and providing triaging and root cause analysis support to engineers.
• Provide cross-training and education to testing personnel as needed.
• Assist in the collection of test metrics, analyze trends, and recommend appropriate corrective actions.
• Identify and report software defects appropriately and follow the defined defect lifecycle.
• Adhere to standard development processes and procedures.
• Collaborate with various teams to promote QA processes, practices, and standardization.
• Provide training, guidance, and feedback to testing team - 47 years of experience in Quality Assurance with a strong emphasis on Automation Testing, along with Manual Testing and handling customer tickets.
• Bachelor's Degree (BTech / BE / MS / MTech) in CS / IT / ECE / EE / Data Science / AI / ML or any related technical field.
• Strong experience in UI Automation and API Automation.
• Experience in JavaScript / TypeScript for test automation development.
• Hands-on with at least one automation framework like WebDriverIO, Cypress, Playwright, or Selenium.
• Knowledge of BDD frameworks such as Cucumber or equivalent.
• Proficient in one or more programming languages, preferably Java or Python.
• Experience with Mocha, Chai, Jest, or SuperTest is preferred.
• Strong API testing experience using tools like Postman, RestAssured, or SuperTest.
• Good understanding of microservices architecture and testing strategies for distributed systems.
• Familiarity with cloud platforms (GCP / AWS / Azure), preferably GCP.
• Experience with NoSQL DBs (preferably MongoDB) or SQL DBs.
• Good understanding of Functional Testing, Integration Testing, System Testing, and User Acceptance Testing.
• Ability to write detailed Test Plans and Test Cases covering all edge conditions (+ve, -ve, boundary, corner).
• Strong troubleshooting and root cause analysis capabilities.
• Strong sense of ownership for assigned modules / projects and ability to drive QA efforts independently.

When You Join Reputation, You Can Expect.

We are an equal opportunity employer and value diversity at our company.

We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

At Reputation, were committed to building a workforce that reflects a broad range of backgrounds, experiences, and perspectives.

We believe that diversity strengthens our team, drives innovation, and helps us better serve our customers and communities.

Through inclusive hiring practices and ongoing initiatives, we strive to create a workplace where everyone feels valued and empowered to contribute.

Additionally, we offer a variety of benefits and perks, such as :

(ref : hirist.tech)