Product Owner

Job Title : Managed Services Platform Product Owner.

Location : Onsite.

Job Type : Full-time.

Experience Level : 10+ years.

Position Summary :

We are seeking a visionary and hands-on Managed Services Platform Product Owner to lead the end-to-end lifecycle of a next-generation managed services platform.

This role encompasses design, build, development, transition, and operations of the platform, ensuring it aligns with business goals, market needs, and technology trends.

The ideal candidate will bring a strong product mindset, deep understanding of ITSM / ITIL frameworks, and experience in platform strategy, architecture, and agile product Responsibilities Vision, Strategy & Roadmap :

• Define and evolve the short-term and long-term vision for the Managed Services Platform.
• Develop a strategic roadmap based on market trends, customer needs, and internal capabilities.
• Conduct market research and competitive benchmarking to inform platform Design & Architecture :
• Own the functional and technical design of the platform, including service models, integrations, and user experience.
• Apply design thinking principles to define user personas and craft service journeys.
• Ensure alignment with industry standards and compliance frameworks (e.g., ITIL, & Build Oversight :
• Collaborate with engineering teams to translate product requirements into scalable platform features.
• Manage product backlog, EPICs, user stories, wireframes, and process flows.
• Oversee platform build phases, ensuring timely delivery and quality & Operationalization :
• Lead platform transition from build to steady-state operations, including hyper care and

support enablement.

demo environments.

or ITSM domains.

design, or architecture roles.

operational delivery is :

(ref : hirist.tech)