Help Desk Specialist

Job Overview

The Help Desk Specialist provides frontline technical support primarily through phone assistance, addressing computer and telecommunications issues. This role involves troubleshooting desktop computers, installing software and networking components, and assisting users by customizing existing programs to meet their needs. The specialist collaborates closely with IT department resources to oversee large projects and implements network infrastructure improvements. They maintain and administer all computer and phone systems while keeping managers and users informed of updates and progress.

Reporting To: Network Manager

Roles and Responsibilities

• Provide phone support for computer and telecom issues
• Troubleshoot desktop computers and network problems
• Install and configure software packages, operating systems, and networking components
• Customize and adapt existing programs to user requirements
• Update and create technical documentation
• Recommend and implement network infrastructure improvements
• Oversee and manage IT department resources for large projects
• Administer computer and phone systems
• Communicate updates and completion status to managers and users
• Training on company-specific IT systems and software
• Documentation templates and checklists for troubleshooting and installations
• Quality assurance standards for help desk support
• Network infrastructure diagrams and configuration guides
• Project management guidelines for IT projects
• Customer service and communication skills training

Qualification:

• Associate or bachelor's degree in computer science or related field
• Experience in help desk or technical support roles
• Relevant technical certifications (e.g., A+, Network+, CCENT, CCNA) preferred

Location : Vadodara (WFO)

Job Timings: Initial 4-5 months Night Shift then Rotational Shift

Skills Required
Technical Documentation, Installing Software, desktop computers , Troubleshooting, phone support