Chief Manager - Atlassian Administration

Role & responsibilities :

• Administer and support Atlassian Cloud tools, including Jira Software, Jira Service Management, Confluence, Bitbucket, Bamboo.
• Configure and maintain Atlassian tools to meet business needs and follow established standards.
• Collaborate with cross-functional teams to integrate Atlassian tools with other systems.
• Manage permissions and access control via Atlassian Access for corresponding tools and projects.
• Develop, POC, and maintain custom marketplace plugins, workflows, and reports as needed.
• Create training curriculums for various Atlassian users and provide training as needed.
• Stay up-to-date with the latest Atlassian tools and technologies.
• Promote the use of Global and Project Jira Automation across existing projects to optimize operational processes.
• Develop best practices for administering Jira effectively over the long term.
• Create comprehensive documentation to cover Atlassian Cloud ecosystem management and standards for shared Atlassian components.
• Monitor audit logs of Atlassian products to identify any anomalies in tool usage.
• Provide user management support and training to end users.
• Lead / support UAT and production rollouts.
• Address issues promptly and respond positively to setbacks and challenges with a mindset of continuous improvement.
• Give constructive feedback to team members and set clear expectations.
• Help the team in troubleshooting and resolving complex bugs.
• Carry out POCs to ensure that suggested design / technologies meet requirements.

Qualifications :

Preferred Qualifications :

Skills Required

Confluence, jira administration, Devops, Agile