Duty Manager

Key Responsibilities

Supervise and manage front office operations including check-in, check-out, and reservations.

Ensure a seamless guest experience through proactive service and efficient issue resolution.

Lead, train, and motivate the front office team to achieve performance and service standards.

Coordinate with Housekeeping, F&B, and Maintenance departments for smooth operations.

Maintain accuracy in billing, night audit reports, and daily operational documentation.

Monitor occupancy, room revenue, and key hotel performance indicators (ARR, ADR, RevPAR).

Enforce SOPs, ensure compliance with safety and quality standards, and conduct routine audits.

Act as the primary in-charge during assigned shifts, ensuring smooth and professional operations.