BDS: Customer Success OfficerDentalkart • ahmedabad, gujarat, in
No longer accepting applications
BDS : Customer Success Officer
Dentalkart • ahmedabad, gujarat, in
3 days ago
Job descriptionBDS or dental background preferred for strong product understanding. Excellent verbal and written communication skills. High level of empathy and a strong customer-first mindset. Experience with CRM tools (e.g., Zoho, Salesforce) is an added advantage. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Role Overview — BDS Customer Success Agent
As a Customer Success Agent, you will serve as the primary point of contact for our dental clients and professionals. Your role is to ensure a seamless customer journey, provide timely support, and help maximize customer satisfaction and retention. Your clinical background will enable you to bridge the gap between product understanding and real-time customer needs.
Key Responsibilities
- Resolve customer queries related to dental products and services using clinical knowledge.
- Act as a liaison between dentists / customers and the internal product teams.
- Identify upselling and cross-selling opportunities based on customer usage and needs.
- Conduct regular follow-ups to maintain high customer satisfaction and engagement.
- Create and maintain documentation for customer support cases.
- Review, update, and develop training materials, clinical guides, and SOPs.
Skills & Requirements
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BDS: Customer Success Officer • ahmedabad, gujarat, in