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Inside Sales Executive

Inside Sales Executive

TIGI HRMumbai, Maharashtra, India
30+ days ago
Job description

Role Overview

As a Domestic Inside Sales Executive , you will engage high-intent leads across India, guide parents through the purchase journey, and maximize lifetime value via strategic upselling and cross-selling. Based out of our Mumbai HQ (Santacruz), you’ll be part of a high-energy team that drives the company’s primary revenue engine.

Key Responsibilities :

  • Lead Engagement & Conversion : Call, WhatsApp, and email inbound leads; perform needs analysis; convert prospects to paying customers for flagship courses.
  • Upsell & Cross-Sell : Recommend advanced programs, bundles, and learning toys to existing users; achieve monthly revenue targets
  • Product Mastery : Develop deep knowledge of pedagogy, outcomes, and succes stories to deliver confident, consultative pitches.
  • Pipeline Management : Maintain accurate CRM records; track follow-ups, deal stages, and daily call metrics for clear reporting
  • Customer Experience : Provide empathetic, solution-oriented support; resolve queries and coordinate with support teams when needed
  • Market Feedback Loop : Share insights with marketing, product, and activation teams to sharpen campaigns and user journeys

Must-Have Qualifications

  • Fluent English & Hindi ; clear, engaging phone presence.
  • 1–3 years’ experience in B2C inside sales, telesales, or customer success (EdTech or digital products preferred).
  • Proven record of hitting monthly revenue / conversion targets.
  • Comfortable with a 6-day work week (rolling saturday or sunday off, timing 10am -7 pm).
  • Proficient with CRMs, spreadsheets, and virtual meeting tools.
  • High empathy, consultative mindset, and strong objection-handling skills.
  • Experience in the EdTech sector is a significant plus.

    • Nice-to-Have

  • Familiarity with early-years education or parenting products.
  • Exposure to outbound call campaigns or dialer systems.
  • Knowledge of upsell / cross-sell frameworks and data-driven selling
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    Inside Sales Executive • Mumbai, Maharashtra, India