Quality Conformance Manager, Technical Data Support & Services

Job Description :

As a Quality Conformance Manager (QCM) at TechData, you'll be instrumental in ensuring the deployment of an effective Quality Management System (QMS). Your expertise will drive continuous improvement and uphold the highest quality standards across our operations. This role goes beyond compliance; it's about building a culture of excellence where Quality and Safety comes FIRST. You'll drive continuous improvement, directly boosting our operational efficiency and customer satisfaction. As a key member of TechData extended leadership team, you'll lead initiatives, influence stakeholders, and empower our teams to achieve ambitious quality targets.

Key Responsibilities Performance Management & Reporting

Compute and monitor monthly KPIs (internal and supplier), transforming data into comprehensive performance insights.

Build and publish monthly performance reports, providing clear visibility on quality metrics.

Perform Root Cause Analysis (RCA) for any missed KPIs, identifying and addressing underlying issues to prevent recurrence.

Contribute to and support the Monthly Business Review (MBR), offering critical quality perspectives.

Process Compliance & Enhancement

Support the local team to ensure unwavering compliance to established processes.

Liaise effectively with the Process Management Team (PMT), providing crucial inputs for process updates and cascading changes through engaging awareness sessions.

Act as the local reference point for all process documentation updates

Actively contribute to the surveillance plan definition (M1068), overseeing its deployment and ensuring timely follow-up on action plans, RCAs, and closure of findings.

Continuous Improvement & Problem Solving

Serve as a Practical Problem Solving (PPS) facilitator, driving continuous improvement initiatives by deploying robust problem-solving techniques such as PPS or Plan Do Check Act (PDCA) methods.

Ensure Quality Checks adherence and performance monitoring through spot checks and GEMBA walks.

Manage the Quality Metrics of the Business Unit, including detailed analysis of the Cost of Non-Quality in line with SID.

Strategic Collaboration & Project Contributions

Collaborate with the Airbus Operating Structure (AOS) network to ensure the effective deployment of AOS bricks within the team.

Contribute to Business Projects as required, specifically focusing on the quality management scope.

Set up KPIs and their ID cards for any new job roles, ensuring clear performance objectives from inception.

Collaborate with the QBOI team in Central as a representative from the Indian local line, actively participating in weekly Task Review Meetings and effectively highlighting local team challenges and concerns.

Participate in monthly PDCA meetings conducted by QBOI for supplier quality.

Training, Certification & Capability Building

Participate in the yearly TechData Authoring & Competence Assessment (TACA) exercise with the TACA team for suppliers.

Become a local facilitator for TDT0010 - Technical Data Verification training and TDT001b - V&V Refresher training.

Conduct comprehensive process awareness sessions (SU.ED.03), covering essential topics like Airbus Business Processes (ABP), Business Management System (BMS), and Contestation process etc within the team.

Support and certify TechData Authors for Technical Verification Quality Authorization (TVQA), Illustration Verification Quality Authorization (IVQA), and Linguistic Verification Quality Authorization (LVQA) as required.

Support and coordinate various Technical Data Training (TDT), both locally and centrally .

Quality Leadership & Cross-Functional Coordination

Contribute to and deploy the local Quality Plan, ensuring alignment with the overall S Quality Plan.

End to end management of the Internal / External audits for the local Tech Data team, by collaborating with the stakeholders

Partner with HOs in TechData to drive a strong quality-first behavior across the team.

Coordinate with local Quality Managers within IISQ to foster idea sharing and cross-collaboration.

Coordinate and conduct events aiming to boost Quality Mindset within the local region along with other Quality Managers.

Serve as a focal point from India for any ad hoc requirements, both locally and centrally, including supporting suppliers.

Collaborate with Quality focals within TechData to ensure process adherence and address any local issues within the team.

Act as a coordinator for the Mindset Booster Zone (MBZ) for Customer Services India, planning monthly sessions in both Bangalore and Delhi, and collaborating with the FCR community to ensure resources are well-equipped, ensuring to fulfill the newcomers objective target at Customer Services .

Experience,‌ ‌Skills‌ ‌and‌ ‌Competencies‌ ‌requirements ‌  ‌

A Degree or Diploma in Aeronautical Engineering or Aircraft Maintenance Engineering

Work experience in customer services / support domain, with knowledge / exposure to in technical documentation

Experience / has knowledge of the Quality Management System (QMS) including deployment of surveillance plan, Solving techniques (PPS, RCA, PDCA, 5 Whys etc)

Working knowledge on Airbus Business Processes (ABP) & Business Management System (BMS)

Knowledge about Quality standard & AOS (Airbus Operational System)

Stakeholder management, proactiveness and good organizational skills

Business communication skills (internal / external) and assertiveness

Good team player, have the ability to collaborate in cross-functional teams

Promoting and putting in place continuous improvement culture

The position may require occasional business trips.

Those candidates with relevant experience ranges between (10 - 15) years are suitable for this requirement.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company :

Airbus India Private Limited

Employment Type : Permanent

Experience Level : Professional

Job Family : Quality Assurance