Lead- Operations control Logistics

JOB ROLE : Lead- Operations control Logistics

REPORTING TO: Vertical Head - Logistic

TYPE OF ROLE: People Manager role.

LOCATION: Corporate Office, Mumbai.

BU/ DIVISION: Logistics

JOB PURPOSE

Based at the Head Office, the Lead of Operations Control will serve as the central nerves of the supply chain. You will lead a high-performing team of associates to monitor, analyse, and drive Pan-India operations. This role is responsible for ensuring that warehouse performance (CFA/In-house) and transportation (Primary/Secondary/Last Mile) align with the company’s goals for cost leadership, 100% order fulfilment, and "Best-in-Class" vendor and customer experiences.

KEY RESPONSIBILITIES

1. Operations Control Tower & Performance Tracking

• Real-time Monitoring: Manage a central team to track daily inbound/outbound pendency and transit health across all nodes.
• Performance Reviews: Lead weekly/monthly business reviews (MBRs/QBRs) with Warehouse Managers, 3rd Party CFAs, and Transport partners.
• Incident Management: Act swiftly on operational deviations; identify bottlenecks in real-time and execute Corrective and Preventive Actions (CAPA).

2. Transportation & Last Mile Optimization

• Vendor Funnel Management: Build and maintain a robust pipeline of Primary and Secondary logistics vendors to ensure capacity and competitive bidding.
• Cost Leadership: Drive aggressive last-mile cost reduction projects through route optimization, load consolidation, and carrier performance management.
• Financial Oversight: Ensure timely invoice booking and payment cycles to maintain superior vendor relationships and service continuity.

3. Operational Excellence & Digital Transformation

• Systems Integration: Lead the implementation and automation projects for WMS (Warehouse Management System) and TMS (Transport Management System) .
• Standardization: Create and enforce SOPs across all Pan-India warehouses to ensure process uniformity and quality.
• Reporting Automation: Shift the team from manual trackers to automated, real-time dashboards (PowerBI /Tableau) for "single source of truth" data.

4. Inventory Health & Dispute Resolution

• Inventory Integrity: Direct Pan-India inventory audits and cycle counts; drive projects to reduce "Bad Inventory" and stock aging.
• Returns Management: Execute strategic projects to minimize RTO (Return to Origin) and warehouse damages.
• Dispute Management: Act as the final escalation point for complex disputes between vendors, transporters, and warehouses.

5. Customer Centricity & Service Level Agreements (SLA)

• Order Fulfilment: Guarantee 100% Pan-India order fulfilment by balancing stock across regions.
• Customer Delight: Focus on reducing "Order-to-Delivery" lead times and improving the "Perfect Order" metric.

EDUCATIONAL QUALIFICATIONS : BE /B Tech / PG – MBA

WORK EXPERIENCE: 8-12 years preferably in consumer durables industry