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Business Head – Global Capability Center

Business Head – Global Capability Center

Propella Consulting GroupAmritsar, Republic Of India, IN
2 days ago
Job description

A fast-growing BPM organization is launching a new Global Capability Center (GCC) practice and is looking for a dynamic leader to build and scale this business from the ground up.

📍 Location : Noida (Delhi NCR)

💼 Role Level : Business Head – GCC

Key Responsibilities :

  • Lead the full P&L of the GCC business (revenue + profitability).
  • Bring international clients who want to set up their back-office, tech, or shared services in India.
  • Set up new delivery centers — choosing location, hiring people, ensuring infrastructure, compliance, and smooth transition.
  • Work with multiple partners like real estate, HR, legal, and technology players to make the setup happen.
  • Drive the entire project end-to-end — from pitching to clients → onboarding → execution → operations.

Ideal Candidate :

  • Have deep experience in GCC setup / shared services / BPM transitions .
  • Be well-connected in the industry.
  • Be comfortable building the practice from zero , initially working as an individual contributor.
  • Negotiate with global CXOs and manage large-scale operations.
  • 15–22 years in GCC setup, shared services, BPM / BPO transitions, or India entry consulting.
  • Strong experience with Build-Operate-Transfer (BOT) models.
  • Ability to build a new business from scratch.
  • Excellent client relationship, negotiation, and stakeholder management skills.
  • Background in BPM, consulting, or shared services preferred.
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    Center Head • Amritsar, Republic Of India, IN

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