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Senior Solution Architect-Trust & Safety-PAN India

Senior Solution Architect-Trust & Safety-PAN India

WiproGurugram, Haryana, India
13 hours ago
Job description

Senior Solution Architect-Trust & Safety Domain-Location is open

Key Responsibilities :

  • Solution Design & Architecture :
  • Lead the design and architecture of comprehensive Trust & Safety solutions, incorporating a range of technologies including AI / ML, data analytics, workflow automation, and third-party integrations.
  • Develop and maintain a deep understanding of our company's product and service offerings related to Trust & Safety.
  • Translate complex client requirements and industry challenges into robust and scalable technical solutions.
  • Ensure solutions are designed with a focus on effectiveness, efficiency, user experience, and adherence to privacy and ethical guidelines.
  • Create and present solution blueprints, diagrams, and technical documentation.
  • Proactive Pitch Development :
  • Identify emerging trends and opportunities within the Trust & Safety domain.
  • Proactively develop and articulate compelling value propositions and solution concepts for potential clients.
  • Collaborate with sales and business development teams to create tailored presentations and demonstrations that showcase our capabilities.
  • Build and maintain a repository of reusable solution components and pitch materials.
  • RFP / RFI Response Management :
  • Lead the technical response to RFPs, RFIs, and other client solicitations related to Trust & Safety.
  • Thoroughly analyze RFP requirements and develop a winning solution strategy.
  • Write clear, concise, and persuasive technical proposals, ensuring accuracy and completeness.
  • Coordinate with internal stakeholders (e.g., product, engineering, legal, security) to gather necessary information and ensure alignment.
  • Manage timelines and deliverables for technical proposal components.
  • Client Engagement & Technical Expertise :
  • Serve as a primary technical point of contact and subject matter expert for clients and internal teams on Trust & Safety solutions.
  • Conduct discovery workshops and meetings to understand client needs and challenges.
  • Deliver technical presentations and demonstrations to diverse audiences, including C-level executives and technical teams.
  • Build and maintain strong relationships with key client stakeholders.
  • Thought Leadership & Collaboration :
  • Stay abreast of the latest advancements, best practices, and regulatory changes in the Trust & Safety field.
  • Contribute to the development of white papers, blog posts, and other thought leadership content.
  • Collaborate with product and engineering teams to provide feedback and influence the roadmap based on market needs and client interactions.
  • Mentor and share knowledge with other team members.

Required Skills and Qualifications :

  • Minimum of 12 years of experience in a solution architect, pre-sales engineering, or similar technical role.
  • Proven experience in the Trust & Safety domain, with a strong understanding of concepts such as :
  • Content Moderation (text, image, video)
  • Spam and Abuse Detection
  • Fraud Prevention (e.g., account takeover, payment fraud)
  • Identity Verification and Authentication
  • Risk Scoring and Management
  • Online Harassment and Misinformation
  • Child Safety
  • Demonstrable experience leading and contributing to successful RFP / RFI responses.
  • Experience in developing and delivering proactive technical pitches and presentations.
  • Strong understanding of relevant technologies, including :
  • AI / ML models and platforms for Trust & Safety applications
  • Data analytics and business intelligence tools
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    Senior Solution • Gurugram, Haryana, India