Accommodation Executive

Job Title : Guest Relations Executive / Senior Guest Relations Executive Location : Mussoorie We are looking for a Guest Relations Executive / Senior Guest Relations Executive to join our team at goSTOPS, India's fastest-growing backpacker hostel brand. As a key member of the team, you will be responsible for ensuring an exceptional guest experience at our properties in North India, fostering a welcoming and vibrant atmosphere for all visitors. Roles and Responsibilities

• Guest Services : Greet and welcome guests with a pleasant demeanor, providing excellent customer service throughout their stay.
• Front Desk Operations : Manage check-ins and check-outs efficiently, ensuring accurate completion of all necessary documentation.
• Communication : Handle phone calls, messages, and inquiries, redirecting them to relevant departments when necessary.
• Administrative Support : Maintain and organize files, records, and documents, updating them as needed. Create and manage spreadsheets for reporting and operational needs.
• Property Management Support : ○ Conduct inventory checks and maintain records. ○ Assist in the procurement of monthly supplies. ○ Step in as the property in-charge during the absence of the property manager.
• Food and Beverage Assistance : Support the service of food and beverages to ensure guest satisfaction.
• Bookkeeping Assistance : Issue invoices, checks, and assist in basic bookkeeping tasks.
• Cross-Location Travel : Be willing to travel to other properties in South and West India when required. Qualifications / Knowledge / Experience
• A minimum of 6 months of industrial training or relevant experience in hospitality.
• A pleasant personality and excellent verbal and written communication skills.
• Final-year student or graduate from a Hotel Management program is preferred.
• Flexibility and enthusiasm for traveling across our properties. What We Offer
• Compensation : A competitive salary, plus PLI, Provident Fund, and ESIC.
• Performance Incentives : Performance-linked incentives of up to 35% of the gross salary.
• Additional Perks : Complimentary accommodation and meals provided by the company.
• The opportunity to work at multiple PAN India locations.