This job offer is not available in your country.
Customer Service Representative
Andor TechKalyan-Dombivli, IN1 day ago
Job descriptionMust demonstrate a strong understanding of customers’ needs / behaviours Excellent written / oral communication skills and ability to build effective working relationships Strong time management and organisation skills Strong problem solving skills Highly motivated
Roles and responsibilities :
- Creating a customer journey map for customer onboarding process across different customers types
- Providing detailed customer onboarding information to the customers
- Serve as primary point of contact for the customer during onboarding
- Develop and execute a customer onboarding plan
- Monitor customer onboarding progress and address any issues, queries, and enquiries from customers
- Providing customers with details across different products and services (B2B and B2C) and helping them through activities such as raising a compliant, order management, making payments, checking request statuses, etc.
- Continuously interact and be updated with latest marketing campaigns, offers, etc. across different products
- Updating customer data and information in case of errors, or raising it to the respective teams
- Updating customer education and training material based on industry leading practices
Skills :