Position Summary :
The Key Account Manager – USA Market will be responsible for managing and expanding business relationships with major U.S. customers in the Active Pharmaceutical Ingredients (API) sector. The role requires strong communication skills, a solid understanding of technical, regulatory, and commercial aspects of API manufacturing and export, and the ability to lead cross-functional internal teams to ensure seamless execution of client requirements. The candidate will play a critical role in achieving an annual sales growth target of 25% over the existing revenue base of USD 7 million.
Key Responsibilities :
Client Relationship & Communication
- Act as the single point of contact for all commercial interactions with U.S.-based customers.
- Manage weekly performance calls with the client's technical team by preparing agendas and providing updates in coordination with internal departments (PPIC, QA, Regulatory, Supply Chain, etc.).
- Ensure clear and timely communication with clients, proactively addressing issues to avoid escalation.
Forecasting & Planning
Maintain and update forecasts for all client products.Prepare annual budgets and five-year sales projections.Align internal stakeholders with client's forecast through regular updates, dashboards, and review meetings.Order & License Management
Ensure all necessary Purchase Orders and production / dispatch Licenses are received in time.Track and facilitate closure of gaps in POs and Licenses by timely follow-up and escalation.Maintain a License tracker and ensure alignment with client expectations.Supply Chain & Production Coordination
Monitor procurement, transit, and inventory of critical raw materials to ensure uninterrupted production.Maintain the Material Requirement Planning (MRP) sheet based on forecast and production commitments.Track deliveries against forecasts and reconcile differences in coordination with client and internal teams.Regulatory & Quality Coordination
Act as liaison for Quality and Regulatory teams for client feedback, change control approvals, and other regulatory matters.Drive discussions on capacity enhancement, solvent recovery / reuse proposals, and compliance updates.Receivables & Financial Coordination
Monitor the client's outstanding payments in coordination with Finance.Ensure timely follow-up for collections and highlight overdue amounts for immediate action.Reporting & MIS
Prepare daily meeting notes, dashboards, and pipeline reports for internal and client-facing meetings.Maintain and circulate MIS reports for internal stakeholders including rolling plan updates based on client forecasts.Deliver 1+4 month projections and ensure alignment with internal and client expectations.Cross-Functional Leadership
Drive internal team meetings involving Production, Regulatory, Licensing, Quality, and Supply Chain functions to ensure timely execution of client deliverables.Foster collaboration and timely communication within diverse functional teams.Educational Qualification :
Graduate in Science, Pharmacy, or related discipline (mandatory)MBA or post-graduate degree in Business / International Marketing will be an advantageExperience Requirements :
Minimum 5–8 years of experience in API / Pharmaceutical industry, with a focus on international sales and key account managementExperience working with major USA-based clients is essentialPrior exposure to commercial operations, supply chain coordination, and regulatory interactions is preferredSkills Required
USA client handling, API commercial operations, cross-functional coordination, regulatory understanding
