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Gym Trainer

Gym Trainer

ConfidentialBengaluru / Bangalore, India
5 days ago
Job description

AREAS OF RESPONSIBILITY

Participates in the development of business strategies for health club which are aligned with the overall objectives of the hotel :

  • Develops and implements strategies to achieve customer service objectives.
  • Formulates standard exercise routines for distribution to Health Club members and hotel customers.
  • Follows up with customers and Health Club Members to determine customer satisfaction levels.
  • Acquires a working knowledge of the hotel and in house facilities to respond to customer questions.

Ensure customer and member satisfaction by maintaining a clean and safe facility :

  • Monitors daily pool cleaning and chemical checks, ensures water quality meets Health Department requirements.
  • Reports needed cleaning services to housekeeping.
  • Reports necessary repairs to engineering.
  • Establishes and monitors rules and regulations of Health Club.
  • Posts necessary signs indicating Health Club safety regulations.
  • Maintains current CPR certification.
  • Ensure that all employees follow safety rules and procedures.

    • Manages the operations of the Health Club :

  • Establishes membership fee structure and monitors membership sales.
  • Orders amenities and necessary supplies for the Health Club.
  • Recommends purchases of new equipment and parts.
  • Orders equipment with General Manager's approval.

    • Develops and implements strategies and practices which support employee engagement :

  • Recruits and selects qualified candidates.
  • Provides employees with the orientation and training needed to understand expectations and perform job responsibilities.
  • Communicates performance expectations and provides employees with on-going feedback.
  • Provides employees with coaching and counselling as needed to achieve performance objectives and reach their fullest potential.

    • Provide employees with the information needed to perform their job effectively :

  • Orients employees to the department and hotel and provides on-the-job training on job responsibilities.
  • Prioritises and assigns work.
  • Provides feedback to the employee and Department Manager on the employee's work performance of job responsibilities.

    • Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

  • Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
  • Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
  • Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
  • Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

    • Adheres to hotel policies and procedures :

  • Attends work on time and as scheduled.
  • Follows hotel grooming and hygiene standards.
  • Minimise safety hazards by following all safety rules and procedures.
  • Refrain from personal conversations with other employees at the main entrance.
  • Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.
  • Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
  • Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.
  • At all time projects a favourable image of Brand to the public.

    • Skills

    trainer

    Skills Required

    Trainer

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