Product Manager

This job is with TELUS Digital, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Description and Requirements

At TELUS Digital AI, we are looking for highly capable folks to join our product team. In this role,you will play a pivotal role in shaping the vision, strategy, and execution of our products by contributing to the entire product lifecycle.From ideation to launch, you will drive impactful initiatives that address customer needs and align with business goals. Collaborating with cross-functional teams, you will ensure the delivery of high-quality products & solutions while staying informed about market trends and fostering innovation. Depending on your level, you will lead product strategies, mentor team members, or support execution and delivery under guidance.

Responsibilities :

Define and communicate product vision, strategy, and roadmap aligned with business objectives.

Lead or contribute to cross-functional collaboration with engineering, design, marketing, and sales teams to deliver exceptional products.

Conduct market research, competitor analysis, and customer interviews to identify opportunities for growth and innovation.

Prioritize product initiatives, balancing customer needs, market trends, and resource availability.

Track product performance using key metrics like adoption and NPS, iterating based on insights and feedback.

Write clear product requirements and user stories, ensuring alignment with development teams.

Mentor and guide team members, fostering their development and ensuring alignment across stakeholders.

Manage trade-offs between short-term and long-term objectives, optimizing for timely delivery and technical excellence.

This role demands a strong strategic thinking, problem solving and execution capabilities to navigate the fast moving landscape of AI. Your mission is critical and it's a chance to contribute to a technological narrative unfolding right in front of us.

Additional Job Description

At least 2-4 years of product management related roles or founder-level experience in building highly technical or developer-facing SaaS products.

Experience working in a high-growth, fast-paced environment.

Strong communication and stakeholder management skills.

Strong analytical and problem-solving skills.

You have an eye for great products and can influence business decisions with qualitative and quantitative reasoning.

Proven ability to collaborate with cross-functional teams, influence stakeholders, and have a track record of successfully launching products.

A Computer Science, Math, or Engineering degree from a premier institute.

Experience building Enterprise B2B products or games is a plus.

You'll catch our eye if

You think in first principles.

You love building new things. You show a passion for technology, have a repertoire of ideas, and have side projects to show for it.

You have demonstrated leadership ability at work or through extracurricular projects.

You have an insatiable curiosity that drives you to keep up with the market, to learn, and to excel.

You can seamlessly zoom in on tasks in a particular sprint and zoom out to connect them to the macro trends that are shaping the market.

You are technical enough to review tech specs or write customer-facing API docs.

Beyond just shipping new products, you obsess about building with quality and making the building process enjoyable for everyone you work with.

Why should you consider this role?

Make a significant impact : Shape the future of AI and GenAI by building cutting-edge tools and platforms that enable the development of advanced AI systems.

Work on diverse and challenging projects : Exercise your creativity across a wide range of products & solutions, including enterprise SaaS, tools, and apps, serving customers in various domains.

Collaborate with top talent : Join a team of smart, ambitious, and passionate individuals dedicated to pushing the boundaries of what's possible.

Stay at the forefront of technology : Working with customers & operations team who

operate at the bleeding edge of AI.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.]]>