Servicenow Developer

Job Title ITSM Consultant / Developer – ServiceNow (CIS-ITSM / CAD Certified)

Role Overview

We are seeking an experienced IT Service Management (ITSM) professional with strong expertise in ServiceNow. The candidate must hold the ServiceNow Certified Implementation Specialist / Developer – IT Service Management (CIS-ITSM / CAD) certification and have proven hands-on experience in implementing, configuring, and supporting ServiceNow ITSM modules.

Key Responsibilities

Implement, configure, and customize ServiceNow ITSM modules including Incident, Problem, Change, Request, Knowledge, CMDB, and Service Catalog .

Work with stakeholders to gather requirements, translate them into technical solutions, and deliver high-quality implementations.

Ensure ITSM processes align with ITIL best practices and business needs.

Conduct workshops, prepare design documents, and provide end-user training / documentation.

Perform system testing, integration, and support during UAT / production rollout.

Collaborate with cross-functional teams for upgrades, enhancements, and integrations with third-party systems.

Provide post-implementation support and continuous service improvements.

Required Qualifications & Skills

ServiceNow CIS-ITSM / CAD certification (mandatory).

Strong understanding of ITIL framework and ITSM processes.

3–6 years of hands-on ServiceNow implementation / configuration experience.

Experience with Workflows, Business Rules, Client Scripts, UI Policies, Catalog Items, and Integrations .

Good communication and client-facing skills for requirement gathering and solution workshops.

Ability to troubleshoot, resolve issues, and provide ongoing support.

Preferred Skills

Experience in CMDB design & discovery , automation, or ITOM modules.

Exposure to Agile / DevOps environments .

Location

Noida (Work from Office)