No longer accepting applications
Immediate Start! Customer Support Executive
Just In TimeMumbai, Maharashtra, India28 days ago
Job descriptionTrack and analyze customer feedback, complaints, and satisfaction scores (CSAT, NPS, etc.). Identify common pain points and work with relevant teams (product, logistics, and marketing) to improve the customer experience. Improve customer engagement and loyalty. Leverage CRM tools and automation to enhance efficiency. Implement and refine ticketing systems for streamlined query resolution. Analyze key customer service metrics and generate reports for management. Customer Satisfaction Score (CSAT) : Maintain a high satisfaction level. Net Promoter Score (NPS) : Improve brand loyalty and advocacy. First Response Time (FRT) : Reduce the time taken to respond to customer queries. Resolution Time : Minimize time to resolve customer complaints. Customer Retention Rate : Improve repeat purchase behavior. Bachelor’s degree in Administration, Customer Service, or a related field. 2-3 years of experience in customer service, (preferably in e-commerce or retail). Excellent problem-solving, conflict resolution, and decision-making skills. Strong communication skills with a customer-first mind-set. Ability to handle high-pressure situations and multi-task effectively. Familiarity with Omni channel customer support.
Job Summary :
The Customer Support Executive will be responsible for improving customer support operations to enhance customer satisfaction, loyalty, and retention. This role involves optimizing service processes, handling escalations, and ensuring seamless customer interactions across multiple channels, including chat, email, and phone support.
Key Responsibilities :
Customer Support Operations :
- Implement customer support strategies to enhance the overall customer experience.
- Customer support operations, ensuring timely and effective resolution of customer inquiries and complaints.
- Improve customer support processes across all communication channels (email, chat, phone, and social media).
- Manage order-related issues, returns, refunds, and cancellations efficiently.
- Collaborate with logistics and fulfilment teams to resolve delivery-related concerns.
Customer Satisfaction & Retention :
Technology & Process Improvement :
Key Performance Indicators (KPIs) :
Qualifications & Skills :
Proficiency in CRM tools.
Create a job alert for this search
Customer Support Executive • Mumbai, Maharashtra, India
Related jobs
![[Immediate Start] Customer Support Executive](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=TP)
![Customer Service Executive [Immediate Start]](https://cdn-logos.talent.com/v1/logo/image?feedcode=attb-in&company_name=Pacific%20Blue%20Cargo%20Pvt.%20Ltd.)
- Promoted
Junior Executive - Customer Success
FrontlyneMumbai, Maharashtra, India Frontlyne is an Enterprise SAAS Solution built for the Retail Industry.It is a one-stop solution for digitising Learning, Training, Operations, and Sales Incentives for retail frontline employees.T...Show moreLast updated: 3 days ago
- Promoted
Customer Support Executive
Just In Timemumbai, maharashtra, in The Customer Support Executive will be responsible for improving customer support operations to enhance customer satisfaction, loyalty, and retention.
This role involves optimizing service processes...Show moreLast updated: 30+ days ago
- Promoted
Customer Support Executive
The HIRDMumbai, Maharashtra, India Night Allowance 3000 every month - One way (drop).Handle inbound calls from US-based members regarding healthcare insurance, claims, policy details, and coverage.
Provide accurate information regard...Show moreLast updated: 3 days ago
- Promoted
Application Support Executive
CenturyIQmumbai, maharashtra, in CenturyIQ Solutions India Private Limited, based in Mumbai, serves as the dedicated captive unit of Century Financial, UAE.
Its primary objective is to manage and execute outsourced responsibilities...Show moreLast updated: 2 days ago
- Promoted
Sales Executive (Immediate Start)
Policybazaar.comMumbai, Maharashtra, India Job Title : Sales Executive Location : Mumbai (Malad west) Salary : 2.LPA + Unlimited Incentives Company : Policy Bazaar Job Summary : Policy Bazaar is looking for highly motivated International Sa...Show moreLast updated: 30+ days ago
- Promoted
Customer Support Executive - India Market
SummitNext Technologies Sdn BhdMumbai, Maharashtra, India You will provide support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients.
You will answer all technical support questions, h...Show moreLast updated: 30+ days ago
- Promoted
Customer Support Executive
TPmumbai, maharashtra, in International Voice (Customer Support).HSC (12th pass) with relevant experience(.Excellent English communication skills.Willingness to work in rotational shifts.
The role requires individuals with p...Show moreLast updated: 30+ days ago
- Promoted
Customer Support Executive
SingleDebtMumbai, Maharashtra, India We Are Hiring - Customer Support Executive (Telecaller)! Position : Customer Support Executive (Paralegal Team) Salary : ₹2.
LPA Shift : Pure Day Shift (9 AM - 6 : 30 PM) Work Schedule : 6 days / week (...Show moreLast updated: 30+ days ago
- Promoted
Customer Support Executive (BPO)-Mohali
ConfidentialThane, Mohali, Mumbai Handle inbound and / or outbound customer calls professionally.Resolve customer queries within defined timelines.Maintain accurate records of customer interactions.
Provide product / service information...Show moreLast updated: 8 days ago
- Promoted
Customer Support Executive
Vernive Jewelsmumbai, maharashtra, in We are a UK-based online diamond jewellery brand — www.While our business is focused on the UK market, all operations are efficiently managed from our office in India.
We are now looking to hire a C...Show moreLast updated: 24 days ago
- Promoted
Customer Support Executive (B2B)
Art Gharanathane, maharashtra, in At Art Gharana, we believe creativity can transform workplaces.As we expand our corporate (B2B) vertical globally, we’re looking for a Customer Support Executive who can deliver outstanding client ...Show moreLast updated: 3 days ago
- Promoted
Customer Support Executive
Trupeer AIthane, maharashtra, in AI startup founded by serial entrepreneurs from IIT Delhi, IIT.Bombay, BCG, and Samsung Korea.Backed by RTP Global and Salesforce Ventures, the.
Cursor empower everyone to build software.The platfor...Show moreLast updated: 4 days ago
- Promoted
- New!
[Immediate Start] Customer Support Executive
TPMumbai, Maharashtra, India Process : International Voice (Customer Support).Shift : 24x7 rotational shifts (5 days working, 2 rotational offs).Graduates (Freshers welcome!) - HSC (12th pass) with relevant experience(Internatio...Show moreLast updated: 2 hours ago
- Promoted
Customer Support Executive
MTechZillaKalyan-Dombivli, IN At MTechZilla, we are passionate about building innovative tech solutions that empower businesses to thrive in the digital age.
We’re currently seeking an experienced Customer Support Executive to j...Show moreLast updated: 4 days ago
- Promoted
Customer Support Executive (Emails / Calls / Social Media) - Skincare
PeopleGenemumbai, maharashtra, in Engage in effective and persuasive communication to highlight the value proposition.Work towards achieving and exceeding sales targets.
Employ consultative selling techniques to understand customer ...Show moreLast updated: 4 days ago
- Promoted
- New!
Immediate Start : Lead Generation Executive
SalesableMumbai, Maharashtra, India B2B sales acceleration platform empowering businesses with lead generation, intelligent data insights, and sales enablement tools.
We’re on a mission to expand our footprint —and we need a growth sp...Show moreLast updated: 1 hour ago
- Promoted
- New!
▷ Immediate Start : Customer Care Executive
HyvaMumbai, Maharashtra, India About Us Hyva Group is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries.
The company is committed to ...Show moreLast updated: 1 hour ago
- Promoted
- New!
Customer Service Executive [Immediate Start]
Pacific Blue Cargo Pvt. Ltd.Mumbai, Maharashtra, India Company Description We suggest you enter details here.Role Description This is a full-time on-site role based in Mumbai for a Customer Service Executive.
The role involves providing exceptional cu...Show moreLast updated: 1 hour ago