Store Manager

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership / union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role

Store Manager

Job Level / Designation

M1

Function / Department

Retail

Location

Kerala

Job Purpose

To manage the profitability of the company owned store

Key Result Areas / Accountabilities

Sales

Achieve sales target for all products (Voice-Post-paid / prepaid, data, VAS, handsets etc.) at a VodafoneIdea store

Ensure and monitor quality of acquisition through the store

Revenue

Deliver revenue targets for the store

Increase revenue per footfall by aiding customers purchase decisions

RoI

Achieve profitability (Return on investment) targets for the store

Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)

Customer Service

Manage churn and achieve customer satisfaction for walk-in customers

Store Management

Ensure adherence to store processes in terms of documentation and systems

Ensure infrastructure / store upkeep

Maintain availability of stock at the store while adhering to norms

Ensure appropriate placement of pop-ups and product displays at store

Marketing

Execute marketing, branding and promotion activities

Ensure fliers / brand POS are available at store

Resolve channel-specific issues within specific timelines

Core Competencies, Knowledge, Experience

Store Management

Team Management

Must Have Technical / Professional Qualifications

Graduation Must

Vodafone Idea Limited (formerly Idea Cellular Limited)

An Aditya Birla Group & Vodafone partnership