Head - CRM

Experience : 15+ years in CRM domain within real estate

Role Overview

Lead and elevate AEHL’s CRM vertical by establishing and scaling end-to-end post-sales operations — from banking, registration and collections to possession and customer engagement.

Key Responsibilities

• Implement SOPs for post-sales operations including billing, collections, registrations, changes, and possessions.
• Drive team performance to achieve monthly targets for collections, registrations, and handovers.
• Lead customer conflict resolution with tact, empathy, and professionalism.
• Engage with homeowners, tenants, and landlords for account reconciliation and recovery.
• Collaborate with Legal, Finance, Sales, and Engineering teams to streamline processes.
• Ensure accuracy of data and documentation in the CRM ERP system.
• Build and mentor a high-performing CRM team with accountability metrics.
• Identify process improvements to enhance customer satisfaction.
• Prepare MIS reports and monthly forecasts.

Candidate Profile