Chat Bot Developer

Technical Skills Needed :

• Conversational AI Platforms : Expertise in platforms like Yellow.ai, Rasa, Dialogflow CX / ES, Cognigy, Kore.ai, and Microsoft Bot Framework.
• Custom Flow Design : Building dynamic bot flows, NLP tuning, fallback handling, and multi-language support.
• Channel Integrations : Integration across Web, WhatsApp, Facebook, Voice (Google Dialogflow, Amazon Lex).
• Scripting : Proficiency in JavaScript, Node.js, or Python for creating custom logic and dynamic responses.
• NLP Expertise : Intent / entity recognition, NER, slot-filling, dialogue state management, and conversation memory.
• Generative AI (LLM) : Experience with OpenAI GPT, Claude, Cohere integration and prompt engineering (zero-shot, few-shot).
• Voice Bot Development : STT / TTS integration, voice-optimized dialogues, and voice bot platform experience.
• API & Backend : Experience with  RESTful APIs ,  webhooks ,  event-driven architecture.
• Zendesk Experience : Prior experience with Zendesk (Support, ZIS, or Ticketing API) for bot-to-agent handoff, ticket routing, and integrations would be a plus.

Role :   Other

Industry Type :   IT Services & Consulting

Department :   Other

Employment Type :   Full Time, Permanent

Role Category :   Other

Education

UG :   Any Graduate

PG :   Any Postgraduate

Skills Required

Javascript, Node.js, zendesk, Python