Voice process freshers - Client Partner - Accounts Receivable

This role is for a Voice Process - Accounts Receivable Client Partner specializing in fresh talent. The primary responsibility is to manage and resolve outstanding claims for US healthcare customers through calling. The ideal candidate will have excellent communication skills, a willingness to learn, and a commitment to accurate documentation and client service.

Responsibilities

• Perform pre-call analysis and check the status of claims by calling payers or using IVR / web portals.
• Maintain adequate documentation on client software to ensure a clear audit trail and facilitate the submission of necessary documents to insurance companies.
• Record after-call actions and conduct post-call analysis for effective claim follow-up.
• Assess and resolve inquiries, requests, and complaints via phone, aiming for first-call resolution .
• Provide accurate information by researching available documentation, including authorizations, medical notes, and Explanation of Benefits (EOBs) , prior to making calls.
• Perform basic analysis of accounts receivable (A / R) data to understand reasons for underpayments and denials.

Skills

Qualifications

Skills Required

Accounts Receivable, Voice Process Night Shift, Communication Strategies, Documentation, Client Service