No longer accepting applications
ITSM Freshservice
Zensar TechnologiesIndia, India14 hours ago
Job descriptionDesign and refine ITSM processes aligned with ITIL best practices. Ensure compliance, consistency, and continuous improvement across service management operations. Collaborate with service desk, infrastructure, and application teams to gather requirements and deliver scalable solutions. Provide training and support to end-users and internal teams on Freshservice usage and enhancements. Develop dashboards and reports to track KPIs, SLA adherence, and service performance. Analyze trends to identify improvement opportunities and reduce ticket resolution time. Explore and implement new Freshservice features and third-party integrations to enhance platform capabilities. Support initiatives around self-service, knowledge management, and AI-driven support.
Key Responsibilities :
Freshservice Platform Ownership
- Configure, customize, and maintain Freshservice modules including Incident, Problem, Change, Asset, and Service Catalog.
- Implement automation workflows, SLAs, and integrations with other enterprise tools.
Process Optimization & Governance
Stakeholder Engagement
Reporting & Insights
Innovation & Integration
The essential requirements of the job include :
3–5 years of experience in ITSM roles, with at least 2 years hands-on experience in Freshservice administration and configuration.
Strong understanding of ITIL framework and service management principles.
Experience with automation, scripting, and API integrations within Freshservice.
Excellent problem-solving, communication, and stakeholder management skills.
Certifications in ITIL, Freshservice, or related platforms are a plus.
Create a job alert for this search
Itsm • India, India
Related jobs)
Business Development Executive – European Market (Remote).Fluent, clear, and professional English communication is mandatory.
Business Development Executive.This role involves conducting initial out...Show moreLast updated: 30+ days ago
)
Business Development Executive – US Market (Remote).Full-time, aligned with US business hours.AI, and digital transformation services.
Fluent, clear, and professional English communication is mandat...Show moreLast updated: 30+ days ago )
- Promoted
IT Service Management
ISG (Information Services Group)Nagpur, IN Wanted : dynamic and creative individuals ready to connect with a like-minded team.You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effect...Show moreLast updated: 9 days ago
- Promoted
BDM (IT Sales) - Outbound Lead Generation (European Market | Remote)
Unico ConnectNagpur, INRemote
- Promoted
Information Technology Service Desk
YASH TechnologiesNagpur, IN Primary contact point for end users via phone / Chat / self-service tickets.Qualify and Open tickets for remediation of events.
Triage Tickets to respective teams.Regular update and follow up on tickets...Show moreLast updated: 11 days ago
- Promoted
ITSM Freshservice
Zensar TechnologiesIndia, India Freshservice Platform Ownership.Configure, customize, and maintain Freshservice modules including Incident, Problem, Change, Asset, and Service Catalog.
Implement automation workflows, SLAs, and int...Show moreLast updated: 1 day ago
- Promoted
It Team Lead
Lenovo IndiaRepublic Of India, IN IT Service Delivery Manager / Team Lead.IT service performance, drive customer satisfaction, and lead a high-performing team.
This role is ideal for someone with a strong ITIL foundation, experience m...Show moreLast updated: 30+ days ago
- Promoted
Senior ServiceNow ITSM Consultant
S2IntegratorsNagpur, IN We are looking for a highly skilled.Senior ServiceNow ITSM Consultant.The ideal candidate must have strong technical and functional expertise, excellent communication skills, and the ability to wor...Show moreLast updated: 4 days ago
- Promoted
Siam It Service Manager
Tata Consultancy ServicesChennai, Republic Of India, IN Role : SIAM IT Service Manager.Required Technical Skill Set : Knowledge of implementing or working under the ITIL V3 framework as part of the Service Operation stage of the lifecycle.Desired Compete...Show moreLast updated: 30+ days ago
- Promoted
Account Manager - IT and technical Staffing / solutions ( India )
Redolent, IncNagpur, IN TITLE : Account Manager - IT and technical Staffing / solutions ( INDIA ).Ahmedabad / Bangalore / Hyderabad / Pune can be preferred.
Compensation : Good base + Incentives.IT and technical staffing solutions t...Show moreLast updated: 1 day ago
- Promoted
- New!
IT Services Sales Manager
Wysetek Systems Technologists Pvt. Ltd.Republic Of India, IN Team Leader – Business Development (BDM).The Team Leader – Business Development will lead a team of BDMs to generate new business opportunities and drive revenue growth.
The individual must have han...Show moreLast updated: 16 hours ago
- Promoted
Service Delivery Manager — It Infrastructure Services
TECEZEChennai, Republic Of India, IN Service Delivery Manager — IT Infrastructure Services.Network • Cloud • Server • Storage • Telephony • Staffing • Digital Workplace).
Head of Service Delivery / Operations Director.Hands-on Manager (p...Show moreLast updated: 12 days ago
- Promoted
It Service Management
ISG (Information Services Group)Republic Of India, IN Wanted : dynamic and creative individuals ready to connect with a like-minded team.You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effect...Show moreLast updated: 9 days ago
- Promoted
BDM (IT Sales) - Outbound Lead Generation (US Market | Remote)
Unico ConnectNagpur, INRemote
- Promoted
Head of Cloud Service Management
The Premier Consultants ( Recruitment Company )Nagpur, IN Hiring for an IT US based Company.Job Title : Head of Cloud Service Management.Department : Cloud Operations Infrastructure.
Bachelor’s or master’s degree in computer science, Information Systems, or ...Show moreLast updated: 1 day ago
- Promoted
Senior SAP Basis Infra Consultant
Tata Consultancy ServicesNagpur, IN Years of experience - 8-10 years.Key Skills : SAP Basis, SAP HANA, System Monitoring, SAP Upgrades, SUM, SWPM, TMS, Performance Tuning, Backup and Recovery, Troubleshooting.SAP Basis administration ...Show moreLast updated: 2 days ago
- Promoted
Itsm Freshservice
Zensar TechnologiesRepublic Of India, IN Freshservice Platform Ownership.Configure, customize, and maintain Freshservice modules including Incident, Problem, Change, Asset, and Service Catalog.
Implement automation workflows, SLAs, and int...Show moreLast updated: 1 day ago
- Promoted
IT Service Management Specialist
ConfidentialIndia Title : IT Service Management Specialist.Sector : IT & Services Consulting.Location : Permanent Work From Home (Anywhere in India).
Duration : 1 year - Renewable contract.Working Hours : Monday to Friday...Show moreLast updated: 5 days ago
- Promoted
IT Fresher
Jobringer ~ India’s Job PortalNagpur, IN Learn and apply various programming languages, coding practices, and software development methodologies under the guidance of senior developers.
Help with testing software, identifying bugs, and res...Show moreLast updated: 18 days ago
- Promoted
Service now ITSM ITOM
Tata Consultancy ServicesIndia TCS is Hiring!! – ServiceNow Developer (ITSM & ITOM).Are you a passionate and experienced.Tata Consultancy Services (TCS).
Design, develop, and implement scalable ServiceNow solutions with a focus o...Show moreLast updated: 11 days ago