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Guest Acquisition Representative

Guest Acquisition Representative

Serai Villas GoaGoā, Republic Of India, IN
1 day ago
Job description

Location : Goa, India

Employment Type : Full-Time / Incentive-Based

ABOUT SERAI VILLAS

Serai Villas is a growing collection of luxury vacation rental homes in Goa, offering exceptional guest experiences, bespoke hospitality, and design-led spaces. We are passionate about delivering service excellence and creating memorable stays for every guest. As part of our growth, we are seeking a dynamic and driven Sales Representative to help convert leads into long-term Serai guests.

POSITION OVERVIEW

The Sales Representative will serve as the first point of contact for potential guests, handling inquiries, converting leads, and ensuring an outstanding initial impression of the Serai brand. The role is highly performance-driven, offering attractive incentives for successful conversions. The ideal candidate is proactive, persuasive, responsive, and deeply committed to providing an exceptional guest experience from the first conversation.

KEY RESPONSIBILITIES

  • Handle incoming guest inquiries promptly and professionally via phone, email, and digital channels.
  • Follow up diligently on all leads to ensure maximum conversion.
  • Provide accurate information about villas, pricing, and availability while embodying the Serai brand tone and ethos.
  • Track leads, inquiries, and follow-ups in CRM systems for visibility and performance tracking.
  • Work closely with the operations and villa management teams to ensure smooth handover from booking to stay.
  • Assist in developing new lead-generation ideas, referral strategies, and guest engagement initiatives.
  • Meet and exceed monthly conversion and sales targets.
  • Represent Serai Villas with warmth, clarity, and professionalism at all times.
  • Coordinate with travel agents for offline bookings.
  • Coordinate with the accounts team for monthly revenue reporting.

QUALIFICATIONS & SKILLS

  • Bachelor’s degree in Hospitality, Business, Marketing, or related field (preferred).
  • 1–3 years of experience in sales, reservations, or guest relations in hospitality or luxury travel.
  • Exceptional communication, follow-up, and interpersonal skills.
  • Highly self-motivated, target-oriented, and capable of working independently.
  • Strong attention to detail and organizational skills.
  • Ability to handle high-volume inquiries with poise and responsiveness.
  • Fluency in English required;

    • Hindi or other languages a plus.

  • Team-oriented mindset and willingness to contribute to Serai’s overall growth and guest success.
  • Comfortable with working on different channel management software and deep knowledge of OTA’s

    • WHY JOIN SERAI VILLAS

  • Attractive incentive structure tied to performance and lead conversion success.
  • Opportunity to grow within a fast-expanding hospitality brand in Goa.
  • Dynamic, creative, and team-driven environment.
  • Be part of a brand that values innovation, initiative, and guest delight.

    • HOW TO APPLY

    Send your resume and a short cover note serai.goa@gmail.com with the subject line “Sales Representative – Goa”. Highlight your past sales successes and guest relationship strengths.

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    Guest Representative • Goā, Republic Of India, IN