Delivery Manager – Operations (Coding)

We are hiring a Delivery Manager who is capable of coordinating day-to-day service delivery of large groups of Medical Coders for HCC coding speciality. The ideal candidate will have at least 10 years of relevant experience and a proven track record of consistently surpassing customer expectations and steady career growth within the Coding business unit of a similar organization.

KEY RESPONSIBILITIES

Communicate with clients and manage service delivery according to client SLAs

Create and maintain process documentation and update it on a timely basis

Manage operations through end-to-end planning, process document review and root cause analysis

Assist with new team member training, and ensure consistent growth and development

Review overall staff performance, and ensure that all targets for controlling attrition and shrinkage are met

Prepare / maintain management / operational reports and maintain process KPI and dashboard metrics

Job requirements :

Excellent team management and communication skills

QUALIFICATIONS

Minimum 10 years of work experience

Experience in HCC coding

Certified coder from AAPC or AHIMA.

Skills Required

HCC Coding