Job Description :
Key Responsibilities :
Presales Engagement :
- Collaborate with sales teams to qualify opportunities and craft winning proposals
- Bring consulting and solution driven approach to wining deals in CX solution area
- Drive discovery workshops to capture CX business objectives, pain points, and success metrics
Solution Architecture & Design :
Define high-level and detailed solution blueprints spanning CRM, Commerce, ECM, PortalsRapidly prototype POCs and interactive demos showcasing solution value and extensibilityTailor demos to client-specific scenarios using CX platform SDKs and low-code toolsClient Interfacing & Stakeholder Management :
Present architectures, roadmaps, and governance frameworks to executive and technical stakeholdersLead alignment sessions to ensure solution components meet business, security, and compliance requirementsAble to work independently with customer stakeholders - Business Process Owners / SMEs / Process Sponsors / IT LeadersSolution Delivery Guidance :
Partner with development and delivery teams to validate design, review code, and enforce best practicesContribute to development of reference architectures, reusable accelerators, and governance checklistsRequired Qualifications :
Overall 15+ years of rich IT experience and 6+ years of experience in solution architecture, presales engineering, or senior consulting rolesProven track record architecting and delivering enterprise CX platforms services :1. Microsoft Dynamics 365 (Sales, Marketing, Customer Service)
2. Adobe Experience Cloud (Adobe Commerce, Campaign, Adobe Target, Adobe Analytics)
3. Liferay Digital Experience Platform or comparable portal / CMS solutions
4. CX Consulting & advisory
Strong understanding of cloud platforms (Azure) and microservices architectureHands-on experience with integration patterns, APIs, middlewareIndustry experience across Manufacturing, BFSI, Energy, Life Sciences is preferred with in-depth in at least one industry domain understanding including business processes, value chain and challengesExceptional presentation and communication skills, with ability to engage C-suite and technical audiencesPune location is preferred, open to Bangalore / Noida / Hyderabad(ref : hirist.tech)