Sr. Associate IS Bus Sys Analyst - Learning Management Systems

Roles & Responsibilities :

• Perform data analysis and data profiling to surface range of values in various data sources and propose unification logic
• Create and maintain the feature backlog in Jira, documenting the detailed specifications based on data analysis and
• Collaborate with stakeholders to gather and document product requirements, user stories, and acceptance criteria
• Work closely with the business teams, Scrum Master and development team to plan and complete sprints, reviewing feature iterations and providing feedback
• Develop User Guides and Release Notes
• Create robust written materials, including product documentation, product backlog and user stories, and creating other need artifacts to assure efficient and effective coordination across timezones.
• Define, monitor, and manage service level agreements (SLAs) to ensure the service meets performance and availability requirements
• Oversee the resolution of service-related incidents and problems, ensuring minimal impact on business operations
• Analyze product performance data, customer behavior, and market trends to inform product decisions
• Create and maintain reports and dashboards that provide insights into product performance, user engagement, and other key metrics
• Conduct market research and competitive analysis to identify opportunities and inform product strategy
• Analyze customer feedback and support data to identify pain points and opportunities for product improvement

Skills Required

Scrum Master, Data Analysis And Interpretation, Jira, Sql