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Supervisor - IT Site Services

Supervisor - IT Site Services

ConfidentialBengaluru / Bangalore
30+ days ago
Job description
  • Supervise the activities of direct reports and assist with identifying issues, prioritizing task, and escalation of requests as needed.
  • Promote strong customer service skills and methodologies, strengthening the reputation of the Maximus IT internal brand.
  • Provide technical support to customers by identifying, prioritizing, and confirming resolution of reported technical problems of business-critical systems.
  • Provide immediate support to team of technicians, assigning tasks, and improving workflows.
  • Conduct reoccurring meetings with team and provide task and feedback.
  • Assist in collecting and analyzing performance metrics and proactively move resources to ensure Services Level Agreements (SLA) are met.
  • Assist in interviewing new hires and support staff during onboarding and training.
  • Maintain process and procedures documents regarding complex maintenance tasks, computer system and peripheral equipment repairs specific to a line of business.
  • Responsible for planning employee work schedules to ensure sufficient coverage during operating hours, including overflow support to the IT Service Desk.
  • Support Site Services Managers in being the liaison for Business Operations Leadership to ensure that local technical support provided is aligned with the business needs.
  • Responsible for evaluating staff performance and providing timely, periodic feedback to promote growth or improvement.
  • Responsible for identifying and implementing efficiencies in support functions.
  • Responsible for providing leadership with required reports within the specified time frames requested.
  • Strong technical skills including Active Directory, Windows, Switching, Routing, and Firewalls.
  • Proficient in the use of Microsoft Office products.
  • Responsible to ensure that all staff adhere to all documented policy and procedure as defined by Maximus leadership, Security, and HR.
  • Perform other duties assigned by management.
  • Education / Requirements :

    • Associate s degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
    • Minimum of five (5) years of related IT experience.
    • Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
    • Comply with all company-required policies, procedures and processes including but not limited to required training.
    • A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
    • 1 year of leadership / management experience.
    • Ability to communicate in an understandable, polite and friendly manner, both written and verbal.
    • Strong organizational skills and ability to multi-task in a medium-size business environment.
    • Availability to respond to the needs of internal and external customers.
    • Responsible for adhering to established safety standards.
    • Performs other duties as may be assigned by management.
    • Working knowledge with ITIL
    • Prior experience in staff development preferred.
    • Skills Required

      It Support, Firewalls, Active Directory, Windows, Itil

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    Site Supervisor • Bengaluru / Bangalore

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