ServiceNow Architect

About Company :

Our client is a trusted global innovator of IT and business services. They help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services. Our client enables them, as well as society, to move confidently into the digital future. We are committed to our clients’ long-term success and combine global reach with local client attention to serve them in over 50 countries around the globe.

Job Title : ServiceNow Architect

Location : Pan India

Experience : 10+ yrs.

Job Type : Contract to hire.

Notice Period : - Immediate joiners.

Mandatory Skills :

• Top 3 skills :
• ITSM – Incident , Problem , Change
• ITAM - Hardware Asset Management / Software Asset Management
• ITOM – Discovery , Service Mapping , Event Management
• Mandate Certifications : CSA, CAD, CIS-(ITSM ITOM ITAM HAM / SAM DISCOVERY) [2 or more], and ITIL Foundation
• Key Responsibilities :
• Advisory & Strategic Consulting
• Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies.
• Develop platform roadmaps aligned with business goals and technical priorities.
• Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM.
• ITAM - Software Asset Management / Hardware Asset Management
• ITOM – Discovery, Event Management, Service Mapping
• Design and implement governance models, KPIs, and process improvement frameworks.
• Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans.
• Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization.
• Technical Implementation & Platform Expertise
• Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, Service Mapping, Event Management, Hardware Asset Management, Software Asset Management
• Perform health scans, technical debt analysis, and platform scalability assessments.
• Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF).
• Ensure platform conformance to best practices and licensing strategies.
• Proposal & SOW Development
• Collaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements.
• Estimate effort, define scope, and align deliverables with client expectations and budget constraints.
• Support pricing strategies and resource planning for advisory and implementation phases.
• Qualifications :
• 8-11 years of hands-on ServiceNow experience across multiple modules.
• Proven track record in advisory consulting and technical delivery.
• Strong understanding of ServiceNow architecture, scripting, workflows, and integrations.- Experience in proposal writing, SOW creation, and client presentations.
• Demonstrated ability to lead client workshops and translate business processes into technical solutions.
• Mandatory Certifications by Level
• ServiceNow certifications CSA, CAD, CIS-(ITSM ITOM ITAM HAM / SAM DISCOVERY) [2 or more], and ITIL Foundation
• Excellent communication and stakeholder engagement skills.
• Preferred – PMP, Prince2 or equivalent
• Why Join Us :
• Be part of a high-impact team driving digital transformation across industries.
• Work with top-tier clients and cutting-edge ServiceNow solutions.
• Collaborate with experts in advisory, architecture, and delivery.