Moderator Specialist

Moderator Specialist – On-Site in Gurugram (Work From Office Only)

Location : Gurugram, India (Strictly On-Site)

Employment Type : Full-Time

Experience : 0-2 years (fresher graduates are welcome to apply)

Company Description

XO Bestie is a vibrant social marketplace connecting customers, service providers, businesses, and creators in the fashion and beauty space. We empower users to discover curated brands and services while helping entrepreneurs scale with the right tools, visibility, and support.

Role Description

As a Moderator Specialist, you’ll be the guardian of our community standards and content quality. You’ll review listings, media, and user interactions to ensure they align with our guidelines. You’ll also help shape our moderation policies and escalate issues that require deeper investigation or policy updates.

Responsibilities

Review and approve or reject user-submitted listings, images, bios, and comments based on platform guidelines

Monitor user activity for spam, scams, inappropriate content, or policy violations

Flag and escalate high-risk or repeat violations to leadership or technical teams

Collaborate with the customer support team to resolve user-reported issues

Help refine and update moderation policies and workflows as the platform evolves

Maintain a consistent tone and approach that reflects XO Bestie’s values of inclusivity, creativity, and community

Track moderation trends and provide feedback to improve platform safety and user experience

Requirements

0-2 years of experience in content moderation, trust & safety, or community management

Preferred degree is Marketing, Communications, Psychology, Arts, Technology.

Strong attention to details and ability to make fair, consistent decisions

Familiarity with digital marketplaces, creator platforms, or e-commerce environments

Excellent written communication skills

Comfortable using moderation tools, CMS platforms, and basic analytics dashboards

Knowledge of American English and slangs

Empathy, discretion, and a strong sense of digital responsibility

Why Join Us

Be part of a startup! and fast-growing platform with a mission to empower small businesses and creators

Friendly culture

Opportunity to shape support systems from the ground up

Work directly with the founders and core team in a collaborative, creative environment

A chance to grow with a platform that values creativity, community, and authenticity