About Zolo
Zolo is India's largest and most trusted provider of fully managed co-living and student accommodation spaces. With tech-enabled solutions and a guest-first approach, Zolo is revolutionizing the way millennials and students experience shared living. We provide hassle-free, affordable, and secure living spaces with a strong emphasis on comfort, community, and convenience.
About ELEVATE
ELEVATE is a joint venture between Zolo and Good Host Spaces , created to manage hostel operations and deliver exceptional student living experiences on campuses across India.
This vertical is focused on :
- Seamless hostel operations
- Meaningful community engagement
- Vibrant events that build connection and promote personal growth
ELEVATE is redefining campus life by creating supportive, engaging, and enriching environments for students to thrive.
Role Overview
The Operations Manager – Hostel Operations will be the on-ground leader responsible for overseeing day-to-day hostel operations at the KMC Campus. This role demands a hands-on, service-oriented leader who can handle multiple stakeholders, ensure operational excellence, and manage a diverse team to deliver the best possible student living experience.
Key Responsibilities
Operational Management
Oversee daily hostel operations, ensuring smooth functioning across facilities, housekeeping, food services, and security.Implement and monitor operational SOPs to maintain service quality.Manage vendor relationships for housekeeping, catering, and maintenance.Team & Stakeholder Management
Lead, train, and motivate the on-ground operational team.Serve as the primary liaison between Zolo Scholar and KMC campus authorities.Handle student queries, escalations, and feedback with maturity and promptness.Data & Reporting
Track and analyze operational data to drive efficiency and service improvements.Prepare and share regular reports on occupancy, complaints, incidents, and service quality.Ensure accurate documentation and adherence to compliance requirements.Crisis & Issue Management
Be physically present during operational crises to lead resolution efforts.Take ownership of issues and ensure timely escalation only when necessary.Required Skills & Competencies
Leadership Presence – Confident, approachable, and service-minded.Client Handling Ability – Skilled in managing campus authorities, students, and vendors with professionalism.Operational Expertise – Strong knowledge of facility / hospitality operations, vendor management, and compliance.Analytical Skills – Proficient in Excel and operational data interpretation.Multitasking & Problem-Solving – Ability to juggle priorities and respond quickly to issues.Communication Skills – Excellent verbal and written communication; Tulu and Kannada preferred.Qualifications & Experience
Preferred : Degree / Diploma in Hospitality, Facility Management, or a related field.Minimum 4–6 years of experience in facility management, hospitality operations, or similar roles.Prior experience in hostel, campus facility, or hotel operations preferred.Why Join Us
Be the independent operations leader for a reputed medical campus.Gain exposure to large-scale facility management and stakeholder coordination.Opportunity to grow into senior operational leadership roles within ZoloStays.Skills Required
Compliance, Excel, Vendor Management