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Operations Manager – Kolkata Office

Operations Manager – Kolkata Office

Guestilo Short-Term Rentalskolkata, west bengal, in
11 hours ago
Job description

Position Overview

We are setting up a new in-house operations center in Kolkata to manage our U.S. and Canada short-term rental (Airbnb) business. The Operations Manager will lead this office, oversee day-to-day activities, manage multiple departments (Customer Support, Bookkeeping, Marketing, Onboarding, and Sales), and ensure all operations run smoothly across time zones.

This is a leadership role for someone with experience in BPO, hospitality, or property management who can take ownership, build systems, and manage a growing team.

Key Responsibilities

  • Supervise daily operations and ensure timely task execution across all teams (CS, Finance, Marketing, Onboarding, Sales).
  • Office & Team Management
  • Supervise daily operations and ensure timely task execution across all teams (CS, Finance, Marketing, Onboarding, Sales).
  • Create and manage team schedules, especially for U.S. time zone coverage (evening / night shifts).
  • Monitor performance, attendance, and output of all team members.
  • Conduct daily briefings and weekly performance review meetings.
  • Oversee recruitment, onboarding, and training of new staff with HR support.

📊 Operations Oversight

  • Coordinate between India team and U.S. / Canada management offices.
  • Maintain daily dashboards : occupancy, revenue, guest issues, pending tasks.
  • Track task completion using project management tools (ClickUp, Notion, Asana).
  • Ensure all SOPs (guest handling, onboarding, bookkeeping) are followed precisely.
  • Escalate critical issues (guest emergencies, financial discrepancies) to the CEO promptly.

    • 💬 Communication & Coordination

  • Act as the main bridge between U.S. leadership and the India operations team.
  • Manage internal communication via Slack, WhatsApp, and RingCentral.
  • Provide daily and weekly summary reports to the CEO.
  • Participate in management meetings and suggest process improvements.

    • Financial & Administrative Oversight

  • Coordinate with the Bookkeeping team for Airbnb payout tracking, expenses, and monthly reporting.
  • Approve minor operational expenses and maintain budget discipline.
  • Oversee procurement, system setup, and vendor relationships (internet, IT, maintenance).

    • Business Growth & Quality Control

  • Monitor service quality, guest satisfaction, and issue resolution time.
  • Identify efficiency gaps and introduce automation or SOP improvements.
  • Assist the CEO in scaling operations — new cities, more listings, new team divisions.
  • Maintain confidentiality and protect all business data.
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    Operation Manager • kolkata, west bengal, in