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Vocal Coach

Vocal Coach

TPMumbai, Maharashtra, India
30+ days ago
Job description
  • Conduct Voice & Accent (V&A) training sessions for new hires and existing employees.
  • Assess agents' speech clarity, pronunciation, tone, modulation, and accent neutrality.
  • Design and deliver customized training modules based on process requirements.
  • Provide individual coaching and feedback to improve vocal performance.
  • Collaborate with Quality and Training teams to identify communication gaps and address them through targeted interventions.
  • Monitor and evaluate training effectiveness through assessments and call audits.
  • Stay updated with global communication trends and integrate best practices into training.
  • Support soft skills development including empathy, active listening, and professional tone
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    Coach • Mumbai, Maharashtra, India

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