[10 / 10 / 2025] Heart Officer (HR & Finance Support)

Reports to : HR Manager

Location :

Head Office / Site Visits across Schemes

Contract Type :

Full-time / 30K per Annum

Job Purpose

The HEART Officer will act as the first point of contact for staff on HR and finance-related queries, ensuring all matters are dealt with promptly, professionally, and with empathy. This role is central to promoting staff well-being, ensuring accurate information flow between operational teams and back-office functions, and supporting the delivery of high-quality care through effective people engagement.

Key ResponsibilitiesHR Support & Staff Engagement

Act as the first point of contact for employees regarding HR-related queries (contracts, leave, TUPE, policies).

Provide guidance to staff on HR policies and escalate complex matters to the HR Manager as required.

Conduct regular site visits to schemes to meet staff, listen to concerns, and promote positive engagement.

Support induction and onboarding of new and TUPE-transferred staff, ensuring accurate records are maintained.

Maintain up-to-date staff data, including attendance, annual leave, and training records.

Assist in implementing employee engagement initiatives to promote well-being, transparency, and trust.

Finance Support

Handle finance-related staff queries, including payroll, annual leave calculations, and expense claims.

Audit and validate staff hours and rota data at AT to ensure payroll accuracy.

Liaise with the Finance team to resolve discrepancies in a timely manner.

Assist in preparing reports on payroll, overtime, and leave balances.

Maintain confidentiality and integrity in managing sensitive financial information.

Administration & Governance

Maintain accurate and organised records (electronic and paper-based).

Support audits and compliance checks as required by HR, Finance, or CQC standards.

Ensure staff communications are clear, timely, and professional.

Contribute to policy updates and help cascade changes across teams.

Person Specification

Essential :

Minimum 2 years’ experience in HR, finance, or administrative support roles.

Strong understanding of payroll processes and annual leave calculations.

Excellent written and verbal communication skills in English.

Proficiency in MS Office, particularly Excel; experience with care or HR software desirable.

Strong organisational skills with attention to detail and accuracy.

Ability to manage sensitive information with discretion and integrity.

Professional, approachable, and able to build trust with staff at all levels.

Desirable :

Experience in the health or social care sector.

Previous involvement in TUPE processes, payroll audits, or staff engagement initiatives.