Assistant Operations Manager

About UsFlock is building the future of 1 : 1 personalized commerce. We're a venture-backed AI-powered visual commerce partner built specifically for the retail industry. Our platform creates lifelike AI-generated model content, enables personalization across various channels, and tracks visual analytics to optimize content performance. We help the world's largest brands communicate with their customers in a highly personalized and scalable way.Key Responsibilities : Team Leadership- Lead and scale Creative QC and Generation teams- Establish performance metrics, KPIs, and accountability systems- Foster a culture of quality and continuous improvementQuality Control & Operations- Own end-to-end QC processes for AI-generated fashion imagery- Define quality benchmarks- Build systematic QC workflows with defect tracking and root cause analysis- Track quality metrics : defect rates, rework percentages, brand accuracy scores- Collaborate with engineering to identify model improvementsGeneration Management- Oversee the team running AI models and producing imagery at scale- Optimize workflows for speed, cost-efficiency, and output quality- Monitor throughput, iteration cycles, compute utilization, and error rates- Manage capacity planning to meet customer delivery timelinesVendor & 3PL Management- Manage third-party logistics partners and external vendors- Oversee vendor performance against SLAs (quality, turnaround times, communication)- Lead vendor selection, onboarding, training, and performance reviews- Negotiate contracts and optimize vendor economicsProcess & Data- Implement project management systems using Asana or similar tools- Develop SOPs, playbooks, and process documentation- Build dashboards and reporting for operational visibility- Use data to identify bottlenecks and drive improvementsRequired QualificationsExperience- 7+ years in operations management with 3+ years leading teams of 15-20+ people- Proven track record scaling operations teams- Experience in digital production, creative operations, e-commerce, or tech operations- Demonstrated success managing 3PL / vendor relationships- Fashion, retail, or visual content background preferred but not requiredSkills- Exceptional people leadership and team development- Process-oriented with strong systematization instincts- Proficiency in Asana, Airtable, Monday.Com or similar PM tools- Data fluency - comfortable with metrics tracking and analysis- Quality-obsessed with understanding of digital image standards- Technical aptitude to coordinate with engineering teams- Startup mentality - comfortable with ambiguity and rapid change