Job Description : Vice President – Revenue Cycle Management (RCM)
Location : Navi Mumbai (Work from Office)
Division : RCM Operations
Industry : US Healthcare – RCM, ITES, Tech-enabled Physician Services
Reports to : Managing Partner / CEO – India
Key Interfaces : US-based Executive Team, Client Services, Product & Technology, Automation, and Compliance
About the Company
TRIARQ Health is a physician practice services and technology company that partners with doctors to run modern, patient-centered practices. We help practices transition to value-based care by combining our proprietary cloud-based care management platform with patient engagement services, enabling doctors to focus on better outcomes and sustainable practice growth.
TRIARQ Health is backed by a leading U.S. payer, providing financial strength and strategic alignment for growth.
Role Overview
The Vice President – RCM will lead and scale the India-based revenue cycle organization. This leader will oversee end-to-end RCM delivery while championing intelligent, AI-enabled workflows that transform efficiency, accuracy, and client satisfaction.
This is a senior leadership role requiring a rare blend of deep RCM domain expertise, exceptional people leadership, strong technological fluency, and proven ability to drive large-scale transformation in high-growth environments.
Key Responsibilities
1. Strategic Leadership
- Lead the transformation and expansion of the India RCM organization, ensuring readiness to scale rapidly while maintaining quality and efficiency.
- Define and execute a scalable operating model aligned with business growth, margin targets, and evolving client needs.
- Partner closely with executive leadership to align India operations with corporate strategy, financial performance goals, and customer outcomes.
- Own the RCM business roadmap, anticipating payer, compliance, and reimbursement shifts.
- Lead digital transformation through automation, AI / ML, RPA, and advanced analytics.
- Collaborate with product and engineering teams to implement intelligent platforms, bot-assisted workflows, and real-time reporting, while driving change management to ensure adoption across the delivery organization.
- Represent the India RCM function in board-level, client, and executive leadership forums.
2. Operations & Delivery Excellence
Own end-to-end RCM delivery : patient access, coding, charge entry, claim submission, AR follow-up, denials, payments, and patient contact center.Continuously improve quality, turnaround time, and cost-efficiency by fostering a culture of accountability and performance, supported by robust governance frameworks and operating metrics across teams.Establish real-time dashboards and metrics for AR days, denial reduction, clean claim rate, productivity, and revenue yield.Ensure process standardization across clients while supporting specialty-specific needs.SOP Governance : Establish, update, and audit SOPs across all RCM processes to ensure compliance, consistency, and team adherence.3. Client Relationship Management
Act as executive sponsor for key clients, building long-term partnerships.Serve as the key operational interface for senior U.S. leadership on delivery performance, ensuring client objectives are translated into measurable outcomes across India operations.Proactively serve as a senior escalation point and ensure client goals are consistently translated into measurable operational outcomes.CBRs : Lead structured Client Business Reviews (CBRs / QBRs) to track KPIs, propose improvements, and drive agreed actions to closure.4. People Leadership & Culture
Build and inspire a world-class team through strong leadership layers, workforce planning, and succession development.Foster a high-performance culture of accountability, innovation, inclusion, and continuous learning.Implement structured mentorship, retention programs, and leadership pipeline development.5. Client Onboarding & Transition Management
Lead transition and onboarding of new clients, ensuring seamless workflow mapping, EHR / PM integration, and operational readiness, smooth transition from pre-sales commitments to steady-state delivery.Partner with sales, product, and technology teams to deliver pre-sales commitments into steady-state operations.Oversee structured knowledge transfer and training programs for smooth go-live.6. Compliance & Risk Management
Ensure HIPAA, PHI, HITRUST, and U.S. healthcare regulatory compliance.Drive robust risk assessment, audit readiness, and strong internal controls.Partner with IT / InfoSec to maintain data security, privacy, and disaster recovery preparedness.Ideal Candidate Profile
Experience : 15–20+ years in U.S. healthcare RCM, with 5+ years in senior leadership roles managing 1,000+ FTEs.Scale : Demonstrated ability to grow operations from mid-size to enterprise scale (e.g., 2,000+ professionals).Expertise : Deep understanding of U.S. reimbursement models, payer practices, and RCM workflows.Technology : Proven success leading automation, analytics, and AI adoption in RCM; hands-on with platforms like Athena, eClinicalWorks, Epic, or NextGen.Leadership : High EQ, strong communicator, able to lead through complexity and change with board-level presence.Preferred : Background in payer-integrated or payer-aligned organizations is a strong plus. Ability to work U.S.-aligned hours when required.Performance Metrics
Reduction in Cost Per ClaimImprovement in Margin per CustomerImprovement in AR days, denial rates, and net collection rate.Increase in clean claim rate and revenue yield.Profitability and cost-to-collect improvements.Client satisfaction (CSAT / NPS), retention, and growth.Employee engagement and strength of leadership pipeline.Why Join Us
Lead the transformation of a high-impact, tech-enabled healthcare services business.Drive innovation at the intersection of healthcare, technology, and global operations.Work in a collaborative, growth-oriented environment with direct influence on company strategy.Executive-level role with significant visibility and P&L ownership.How to Apply
Send your updated resume to [HIDDEN TEXT] with the subject line : 'Application – Vice President, RCM' .
Skills Required
Ml, Advanced Analytics, Rpa, epic, Ai, Rcm, Automation, nextgen
