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Expertrons - Key Accounts Manager - Freight Forwarding
ExpertronsMumbai, India7 days ago
Job descriptionIdentify upselling and cross-selling opportunities across air, sea, and road freight, warehousing, and customs clearance services. Negotiate contracts, pricing structures, and service agreements in line with company guidelines. Collaborate with internal sales teams to identify new lanes, trade routes, or value-added logistics solutions for existing accounts. Achieve revenue, volume, and profit targets for assigned accounts. Work closely with operations, pricing, and documentation teams to ensure smooth and timely execution of shipments. Resolve service issues and operational bottlenecks in coordination with cross-functional teams. Monitor shipment performance, service reliability, and adherence to key SLAs and KPIs. Ensure compliance with all international trade, customs, and regulatory requirements. Prepare detailed monthly / quarterly reports on account performance, trends, and forecasts. Track revenue, gross profit, and margin performance per customer to ensure commercial viability. Provide market intelligence, competitor analysis, and insights on emerging trade trends. Experience : 3-5 years of experience in key account management, client servicing, or business development within freight forwarding or logistics. Proven track record in handling large multinational accounts and achieving growth targets. Solid understanding of air, sea, and multimodal transport, Incoterms, customs regulations, and international shipping processes. Proficiency in MS Office and CRM tools; knowledge of freight management systems is an advantage. Strong customer relationship management and communication skills. Strategic thinker with the ability to identify client needs and translate them into tailored logistics solutions. Strong negotiation, presentation, and commercial acumen. Ability to manage multiple priorities in a dynamic, fast-paced environment. Team player with strong collaboration and coordination abilities. Analytical mindset with attention to detail and problem-solving orientation
Key Responsibilities :
Account Management & Relationship Building :
- Serve as the primary point of contact for key clients, ensuring seamless communication and service delivery.
- Develop a deep understanding of clients' logistics and supply chain requirements, trade lanes, and business objectives.
- Build and maintain strong long-term relationships with decision-makers and influencers at multiple organizational levels.
- Conduct regular business reviews and present performance insights, improvement plans, and strategic recommendations.
Business Development & Growth :
Operational Coordination :
Reporting & Analytics :
Qualifications & Experience :
Education : MBA preferred.
Key Skills & Competencies :
(ref : iimjobs.com)
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Key Account Manager • Mumbai, India
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