ServiceNow Developer - CSM Implementation

Mastech DigitalIndia

27 days ago

Job description

Description :

Position : ServiceNow Developer.

Location : Remote with quarterly visit to Chennai office.

Duration : Full time.

Notice period : Immediate joiner / Serving notice with less than 30 days / Notice is less than 20 days.

"Looking for a subject matter expert in CSM including Customer Portal functionality this is a mandatory skill.

Experience with FSM and RSM is a plus".

Minimum of 5+ experience in ServiceNow development and architecture.
Proven expertise in designing and implementing complex ServiceNow solutions, including custom applications and integrations.
Strong understanding of JavaScript, HTML, CSS, and ServiceNow scripting languages.
Exceptional problem solving and communication skills.
Strong client facing and consulting skills.
Experience as a developer is must.
ServiceNow CSM implementation experience.
Understanding of CSM business domain and ability to translate it into practical ServiceNow solutions.
Excellent stakeholder / customer facing skills.
Experience working with remote teams.

Responsibilities :

Takes responsibility for overall architecture, design, implementation and integrity of the ServiceNow platforms.

Lead and deliver requirements, scoping and design workshops, ensuring requirements are well documented.

Provide expert level support and technical mentoring to implementation team.

Recognize and develop opportunities to leverage ServiceNow as a platform.

Plan and coordinate all phases of testing and test acceptance; design and oversee development of testing related work products; lead test remediation cycles.

Develop and present business case material for senior prospect and customer stakeholders.

Create and deliver tailored presentations and product demonstrations.

Scoping and delivering Proof of Concept / Proof of Value engagements with prospects.

Responding to Request for Information / Proposal documents.

In conjunction with Sales Personnel and Professional Services, conduct transition briefing communicate commitments, expectations, etc in preparation for deployment.

Act as the ServiceNow subject matter expert at Executive briefings / marketing events.

(ref : hirist.tech)

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