Guest Experience Director

As a Director of Operations, We Rely on You To

Lead and motivate a team of staff, ensuring that all departments work together to deliver exceptional guest experiences.

Respond to guest complaints and feedback in a timely and professional manner, ensuring that all concerns are addressed and resolved.

Ensure that all operational standards, procedures, and policies are followed consistently.

Oversee property maintenance, cleanliness, and safety to ensure the facility is in excellent condition.

Develop and implement training programs for staff to improve service quality and performance.

Prepare and manage departmental budgets, monitor expenses, and ensure cost control measures are in place.

Assist in managing reservations and coordinating with sales and marketing teams to optimize occupancy.

Perform regular property inspections to ensure compliance with quality and safety standards.

Ensure compliance with all relevant laws and regulations in the hospitality industry.

We Are Looking for Someone With

Possesses a Degree / Diploma in Hospitality Management or equivalent.

Previous experience in 5 stars international class hotel, with at least 3-5 years in the similar capacity role from F&B background

Strong leadership skills and the ability to effectively manage a team.

Excellent communication and interpersonal skills.

Ability to resolve conflicts and handle difficult situations with professionalism and diplomacy.

Proficient in hotel management software and Microsoft Office Suite.

Knowledge of budgeting and financial management.

Strong organizational and problem-solving skills.

Flexibility to work weekends, holidays, and on-call shifts as needed.