Operations Manager

Company Overview

Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, turboexpanders, services, and solutions for the liquefied natural gas (LNG), liquefied hydrogen (LH2), and industrial gases industries. Applications include fueling stations, marine engines, peak shaving, power generation, virtual pipelines, carbon capture, geothermal power, and well stimulation. We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with $1.5 B USD in annual revenue, 8000 + employees worldwide, and publicly traded on the Tokyo Stock Exchange.

Nikkiso's broad and deep experience with cryogenics equipment and technology helps our customers to get ahead. Nikkiso Fueling & Solutions are equipment providers independent of the molecule, here to adapt decades of expertise to a wide range of hydrogen project challenges. Nikkiso Fueling & Solutions also offer Engineering Procurement Construction (EPC) capabilities and turnkey solutions in-house as well as full aftermarket and services support for our own and other OEM equipment.

Job Overview

• Provide leadership to NFS Commercial and Operations teams in India.
• Manage P&L within the region.
• Establish and manage budgets and forecasts.
• Promote and employ Customer Focus throughout the organization to nurture and strengthen customer relationships and loyalty.
• Relay market intelligence information related to technology, economy, regulations, competition, etc., to NFS management.
• Ensure Business Review Meetings are held regularly with full transparency regarding current and planned future states of both commercial and operations teams.

The Operations Manager will be not only responsible for Nikkiso Fueling Solutions operations in India but also working together with a diverse team across various departments, including a commercial team made up of inside proposal managers and outside business development managers, as well as an operations team comprising of project management team, an engineering team, a projection team. This role requires a dynamic leader with excellent commercial and operational acumen.

The Operations Manager will ensure project targets and objectives are met. This will involve strategic planning and budget management. The successful candidate will be expected to drive business growth and profitability throughout India by developing and implementing effective operational strategies and practices. The role requires strong leadership abilities with a focus on performance management, and fostering a positive and productive work environment.

In addition, the Operations Manager will be responsible for maintaining high customer satisfaction levels, ensuring the team delivers quality and timely services. This role demands a solution-driven professional with excellent communication skills, capable of building strong relationships with clients, stakeholders, and team members.

This is a demanding yet rewarding role that will provide the successful candidate with an opportunity to influence and drive business success in a dynamic and competitive environment. The ideal candidate should have a proven track record in developing markets and conducting sales activities, with a strong understanding of strategic planning, as well as customer service excellence.

The Operations Manager role offers the opportunity for career advancement and personal growth for leaders eager to make their mark and contribute to the overall success and growth of the organization.

Responsibilities

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

Competencies

Knowledge / previous experience in cryogenic markets.

Education

Experience

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Skills Required

Business Intelligence Tools, Negotiation, Customer Relationship Management, Project Management, Crm Systems, Business Development, Strategic Planning, Microsoft Office Suite, Financial Management