Assistant Manager - Academic and Student Affairs

Job Purpose

Own the end-to-end academic side of course delivery : lead all faculty conversations, convert pedagogy into a robust course outline and course pack plan, steer schedule decisions and evaluation windows, and govern academic compliance (audit / credit, budget review, commercial coordination). The Sr. Associate / Associate partners with you to execute the operational backend.

Job Outline

Faculty engagement & course design

Staffing check of faculty in Salesforce and confirmation with FAO.

First outreach and all subsequent faculty communications (requirements, class plan, quizzes, simulations, software).

Receive and reconfirm the Course Outline ; ensure completeness against CLTE template; coordinate with IAA where required.

Drive course pack content decisions (cases, simulations, software) and LRC procurement requests.

Share / confirm textbook choices; ensure licence needs for Faculty & AAs are captured (ops handled by Sr. Associate / Associate).

Scheduling & governance

Build the class schedule (with Sr. Associate / Associate support on personalisation / calendars) and lock evaluation preference windows (mid-term & end-term).

Decide audit / credit status and note special approvals / exceptions.

Coordinate with Commercial team on scope / budget assumptions; conduct budget review (tracking handled by Sr. Associate / Associate).

Evaluation & feedback loop

Communicate evaluation plan; send faculty emails for evaluation windows; share evaluations with Faculty; request ASA feedback from Faculty.

Stakeholder alignment

Confirm AA allocation with Academic Associate Manager.

Lead Pre-Term meetings with AAs (delivered jointly with Sr. Associate / Associate).

Own final hand-off meeting with AAs (joint).

Quality & systems

Oversee Zoho updates for milestones; sign-off on Atrium / LMS accuracy and course readiness before go-live.

Job Specification -

Knowledge / Education

Bachelor’s / Master’s degree

Specific Skills

Strength in stakeholder management, academic policy, scheduling, and content curation (cases / sims / software).

Tools : Salesforce, Atrium, LMS, Zoho, MS Excel / PowerPoint; strong written comms (faculty-facing).

Desirable Experience

5-6 years

Job Interface / Relationships :

Internal

Within department, Faculty, and other departments in ISB

External

Vendors

Key Responsibilities

% Time Spent

Faculty engagement & course design (requirements, outline, cases / sims / software decisions) - 35%

Scheduling & academic governance (class plan, audit / credit, eval windows, commercial) - 20%

Faculty communications & evaluation loop (all emails, share results, ASA feedback) - 15%

Stakeholder alignment (AA allocation, pre-term with AAs, cross-function syncs) - 10%

Budget review & academic approvals - 8%

Quality / sign-offs & systems oversight (Atrium / LMS readiness, Zoho oversight) - 7%

Joint planning & final hand-off to AAs - 5%

Total - 100%

KPI - Course readiness on time

Measure - Course packs and LMS status signed off ≥ T-5 working days before course start

Target - 100% sign-off by T-5 (exceptions pre-approved)

Data Source - Pre-term checklist; LMS publish log

KPI - Design completeness

Measure - Critical gaps in outline / pack at sign-off

Target - 0 critical gaps

Data Source - Outline checklist; pack QC report

KPI - Faculty satisfaction (CSAT)

Measure - Post-course faculty survey on communication & preparedness

Target - ≥4.5 / 5

Data Source - Survey tool; term summary

KPI - Evaluation planning compliance

Measure - Mid / End-term windows set & communicated as per plan

Target - 100% windows set & communicated

Data Source - Email trail; evaluation plan

KPI - Governance compliance

Measure - Audit / Credit & policy adherence

Target - 0 non-conformances

Data Source - Policy audit notes; approvals

KPI - Budget review

Measure - Pre-term budget review completed; variances documented with rationale

Target - 100% reviews done; 100% variances documented

Data Source - Budget sheet; review minutes

KPI - Stakeholder alignment

Measure - AA allocation confirmed; Pre-term with AAs conducted

Target - 100% allocations confirmed; meeting held

Data Source - AA manager note; meeting minutes

KPI - Change management

Measure - Post-bidding updates implemented without impacting go-live

Target - ≤1 BD turnaround; no go-live slippage

Data Source - Atrium change log; Zoho updates

Any Other Significant Input

Weekend and late evening work involved depending on the requirements of courses / Guest sessions / Academic area wise info sessions.