Senior Analyst

ConfidentialNavi Mumbai, Mumbai City, Mumbai

8 days ago

Job description

Walkin Drive- Gallagher- US Healthcare Backoffice process -27th Sept 2025

Note- International voice experience candidates are considerable 3 years of experience / Graduates

Contact Person- Sai Garde

Venue : 9th Floor, C Wing, Embassy 247 Park, Lal Bahadur Shastri Rd, Vikhroli West, Mumbai, Maharashtra 400083
Please find attached scanner & link for Mumbai drive.
Link : https : / / forms.office.com / r / gxRLitQqgu

1. Primary Responsibilities

Act as the primary point of contact for the branch (US onshore), providing comprehensive support

Understanding and implementation of US Health Insurance regulatory standards, guidelines, policies and procedures

Responsible for end to end support of the policy lifecycle services

Support a team of 4 - 5 Client Managers (70 Accounts) at the branch

Be a US Health Insurance domain expert to conduct end to end renewal activities

Foster and maintain a positive relationship with branch (onshore) staff to enhance the overall customer experience

Co-coordinating with internal operations team to get the renewal activities completed on time

Handle queries effectively, aiming to minimize re-work at service center

Ability to identify risks, issues and successfully navigate through to completion

Strong time management and organizational skills; ability to work independently and effectively managing multiple tasks at once

2. Minimum Educational Required- Graduation is mandatory Excluding LLB & Pharma

Work Experience :

1. Graduate with 3-5 years of experience in an Insurance domain

2. Insurance certification – good to have

3. Transition / onboarding of service - good to have

4. SPOC - Single Point of Contact role for operations - good to have

5. Onshore travel experience – good to have

6. Valid U.S. Visa – good to have

Fill | Gallagher Center of Excellence-Walkin Drive for 27th September Insurance Pune

Note : Please complete the form using your Government ID or Aadhaar ID. Ensure all information is accurate, as no changes can be made once the form is submitted.

Skills Required

"US Healthcare", "Healthcare", "Semi Voice", "Voice Process", "Blended Process", "Backoffice", "Back Office"

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Senior Analyst • Navi Mumbai, Mumbai City, Mumbai